81 Ratings
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Score 8 out of 100
Top Rated
93 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
Salesforce CPQ
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
Salesforce CPQ
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Salesforce CPQ
Territory management
Freshworks CRM (formerly Freshsales)
9.1
Salesforce CPQ
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
Salesforce CPQ
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
Salesforce CPQ
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Salesforce CPQ
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.9
Salesforce CPQ

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Salesforce CPQ
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Salesforce CPQ
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Salesforce CPQ

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Salesforce CPQ
Task management
Freshworks CRM (formerly Freshsales)
8.6
Salesforce CPQ
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Salesforce CPQ

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Salesforce CPQ
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Salesforce CPQ
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Salesforce CPQ
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
Salesforce CPQ

Customization

Freshworks CRM (formerly Freshsales)
8.5
Salesforce CPQ
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
Salesforce CPQ
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
Salesforce CPQ
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
Salesforce CPQ

Security

Freshworks CRM (formerly Freshsales)
8.7
Salesforce CPQ
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
Salesforce CPQ
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.7
Salesforce CPQ

Platform

Freshworks CRM (formerly Freshsales)
9.1
Salesforce CPQ
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
Salesforce CPQ

CPQ

Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.5
Quote sharing/sending
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.9
Product configuration
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.0
Configuration options
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.6
Pricing rules
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.6
Price adjustment
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.5
Purchase history and open contracts
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
9.0
Guided selling/Sales portal
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
7.3
CPQ reporting & analytics
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.2
CPQ-CRM integration
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
9.0
Attachments to quotes
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.8
Order capturing
Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.5

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Salesforce CPQ

  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 7.9
Based on 24 answers
The support from the team at Salesforce CPQ has been solid and consistent. Any time someone from my team is in need of assistance, the Salesforce CPQ team is always available and extremely knowledgeable. I feel like we are fully supported if there are glitches with the program or if I am stuck in a situation where I do not know how to accomplish a task.
Jeff Mullin | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

It is a strong offering if your a Salesforce customer. We previously used Panda Doc and the integration with Saleforce was just not robust enough as we've expanded. Panda Doc allowed for much more customization and control of templates. However, the pricing rules, discounting logic, and guided selling were all much more important to our overall process as we've grown.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Salesforce CPQ

  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
Chris Osment | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesforce CPQ Editions & Modules

Edition
Basic$301
Professional$501
Enterprise$751
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Salesforce CPQ
9.0

Likelihood to Renew

Freshworks CRM (formerly Freshsales)
Salesforce CPQ
9.1

Usability

Freshworks CRM (formerly Freshsales)
8.8
Salesforce CPQ
8.6

Reliability and Availability

Freshworks CRM (formerly Freshsales)
Salesforce CPQ
9.1

Performance

Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.2

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Salesforce CPQ
7.9

Scalability

Freshworks CRM (formerly Freshsales)
Salesforce CPQ
8.2

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