105 Ratings
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Score 8 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Sales Force Automation

    7.7

    Freshworks CRM

    77%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 7/7 features

    Customer data management / contact management

    8.2
    82%
    52 Ratings
    N/A
    0 Ratings

    Workflow management

    8.4
    84%
    50 Ratings
    N/A
    0 Ratings

    Territory management

    8.9
    89%
    40 Ratings
    N/A
    0 Ratings

    Opportunity management

    7.7
    77%
    44 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.5
    75%
    51 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.5
    75%
    51 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    5.8
    58%
    38 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.0

    Freshworks CRM

    80%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 2/2 features

    Lead management

    8.2
    82%
    47 Ratings
    N/A
    0 Ratings

    Email marketing

    7.9
    79%
    48 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.6

    Freshworks CRM

    86%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 2/2 features

    Task management

    8.6
    86%
    47 Ratings
    N/A
    0 Ratings

    Reporting

    8.5
    85%
    49 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    Freshworks CRM

    80%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 3/3 features

    Forecasting

    7.4
    74%
    43 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.9
    89%
    51 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Customization

    7.2

    Freshworks CRM

    72%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 3/3 features

    Custom fields

    7.3
    73%
    49 Ratings
    N/A
    0 Ratings

    Custom objects

    8.1
    81%
    39 Ratings
    N/A
    0 Ratings

    API for custom integration

    6.3
    63%
    37 Ratings
    N/A
    0 Ratings

    Security

    8.1

    Freshworks CRM

    81%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 2/2 features

    Single sign-on capability

    8.2
    82%
    39 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    45 Ratings
    N/A
    0 Ratings

    Platform

    9.6

    Freshworks CRM

    96%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 1/1 features

    Mobile access

    9.6
    96%
    46 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sansan Scan to Salesforce is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.0

    Freshworks CRM

    80%
    55 Ratings
    10.0

    Sansan Scan to Salesforce

    100%
    1 Rating

    Usability

    8.4

    Freshworks CRM

    84%
    7 Ratings

    Sansan Scan to Salesforce

    N/A
    0 Ratings

    Support Rating

    7.1

    Freshworks CRM

    71%
    6 Ratings
    10.0

    Sansan Scan to Salesforce

    100%
    1 Rating

    Likelihood to Recommend

    Freshworks CRM

    If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
    Anonymous | TrustRadius Reviewer

    Sansan Scan to Salesforce

    Sansan Scan to Salesforce is well suited for scanning multiple business cards into Salesforce.
    Anonymous | TrustRadius Reviewer

    Pros

    Freshworks CRM

    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Brandon Howard | TrustRadius Reviewer

    Sansan Scan to Salesforce

    • Quick and accurate scanning of multiple cards at once.
    • Simple to use.
    • Simple to make edits when importing into Salesforce.
    Anonymous | TrustRadius Reviewer

    Cons

    Freshworks CRM

    • Persistent and pervasive down time
    • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
    • Slow and unhelpful customer service
    • Account management doesn't understand our business or what we're trying to accomplish
    • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
    • Lead and contact records have gone missing and FreshSales is unable to recover data
    Anonymous | TrustRadius Reviewer

    Sansan Scan to Salesforce

    • I told Scan to Salesforce that I would appreciate an improvement that auto-corrects for all-capital letters, replacing them with lower case. They are currently looking into a fix.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Freshworks CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $19 per user per month, billed annually

    Freshworks CRM Editions & Modules

    Edition
    Customer-for-Life Cloud - Growth$29.001
    Customer-for-Life Cloud - Pro$69.001
    Customer-for-Life Cloud - Enterprise$125.001
    Sales Cloud - Growth$29.001
    Sales Cloud - Pro$59.001
    Sales Cloud - Enterprise$99.001
    Marketing Cloud - Growth$19.001
    Marketing Cloud - Pro$59.001
    Marketing Cloud - Enterprise$99.001
    1. per user per month, billed annually
    Additional Pricing Details

    Sansan Scan to Salesforce

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Sansan Scan to Salesforce Editions & Modules

    Additional Pricing Details

    Usability

    Freshworks CRM

    Freshworks CRM 8.4
    Based on 7 answers
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Anonymous | TrustRadius Reviewer

    Sansan Scan to Salesforce

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Freshworks CRM

    Freshworks CRM 7.1
    Based on 6 answers
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Immanuel Chiplin Sam S | TrustRadius Reviewer

    Sansan Scan to Salesforce

    Sansan Scan to Salesforce 10.0
    Based on 1 answer
    They are great
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Freshworks CRM

    Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
    Anonymous | TrustRadius Reviewer

    Sansan Scan to Salesforce

    We tried another app, and it wasn't as quick or accurate.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Freshworks CRM

    • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
    • The reporting functions help me stay on track of sales opportunities.
    • The task reminders help me accelerate how quickly deals come together.
    Dan Styklunas | TrustRadius Reviewer

    Sansan Scan to Salesforce

    • Saved 30-45 minutes each day.
    • Allows me to engage with leads by email much more quickly.
    • Staying organized. (I can throw away old business cards after scanning)
    Anonymous | TrustRadius Reviewer

    Screenshots

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