81 Ratings
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Score 8 out of 100
23 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

ServiceTitan

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
Joyce Engelsen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
ServiceTitan
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
ServiceTitan
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
ServiceTitan
Territory management
Freshworks CRM (formerly Freshsales)
9.1
ServiceTitan
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
ServiceTitan
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
ServiceTitan
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.9
ServiceTitan

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
ServiceTitan
Lead management
Freshworks CRM (formerly Freshsales)
9.1
ServiceTitan
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
ServiceTitan

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
ServiceTitan
Task management
Freshworks CRM (formerly Freshsales)
8.6
ServiceTitan
Reporting
Freshworks CRM (formerly Freshsales)
8.6
ServiceTitan

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
ServiceTitan
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
ServiceTitan
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
ServiceTitan
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
ServiceTitan

Customization

Freshworks CRM (formerly Freshsales)
8.5
ServiceTitan
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
ServiceTitan
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
ServiceTitan
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
ServiceTitan

Security

Freshworks CRM (formerly Freshsales)
8.7
ServiceTitan
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
ServiceTitan
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.7
ServiceTitan

Platform

Freshworks CRM (formerly Freshsales)
9.1
ServiceTitan
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
ServiceTitan

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

ServiceTitan

  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
John Chavez | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

ServiceTitan

  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Courtney Van Delden | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

ServiceTitan

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

ServiceTitan

  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Evan Rasmussen | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
ServiceTitan
6.9

Usability

Freshworks CRM (formerly Freshsales)
8.8
ServiceTitan

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
ServiceTitan

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