Freshsales vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshsales
Score 8.2 out of 10
N/A
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…
$11
per month per user
Sugar Sell (SugarCRM)
Score 8.0 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Pricing
FreshsalesSugar Sell (SugarCRM)
Editions & Modules
Growth
$9
per month (billed annually) per user
Pro
$39
per month (billed annually) per user
Enterprise
$59
per month (billed annually) per user
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Offerings
Pricing Offerings
FreshsalesSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
FreshsalesSugar Sell (SugarCRM)
Top Pros
Top Cons
Features
FreshsalesSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Freshsales
6.6
52 Ratings
15% below category average
Sugar Sell (SugarCRM)
8.2
32 Ratings
6% above category average
Customer data management / contact management7.352 Ratings8.831 Ratings
Workflow management8.150 Ratings7.927 Ratings
Territory management8.040 Ratings8.525 Ratings
Opportunity management5.844 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)5.551 Ratings9.028 Ratings
Interaction tracking5.451 Ratings7.129 Ratings
Channel / partner relationship management6.438 Ratings7.924 Ratings
Contract management00 Ratings8.725 Ratings
Quote & order management00 Ratings7.823 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Freshsales
5.6
49 Ratings
30% below category average
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Lead management5.747 Ratings8.521 Ratings
Email marketing5.548 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Freshsales
8.9
50 Ratings
16% above category average
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Task management8.947 Ratings8.725 Ratings
Reporting8.949 Ratings8.723 Ratings
Billing and invoicing management00 Ratings9.117 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Freshsales
7.4
51 Ratings
3% below category average
Sugar Sell (SugarCRM)
8.7
27 Ratings
13% above category average
Forecasting5.443 Ratings8.723 Ratings
Pipeline visualization9.751 Ratings8.724 Ratings
Customizable reports7.245 Ratings8.726 Ratings
Customization
Comparison of Customization features of Product A and Product B
Freshsales
4.9
49 Ratings
43% below category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Custom fields3.849 Ratings9.028 Ratings
Custom objects8.039 Ratings8.725 Ratings
API for custom integration2.937 Ratings8.724 Ratings
Scripting environment00 Ratings8.718 Ratings
Security
Comparison of Security features of Product A and Product B
Freshsales
7.1
45 Ratings
16% below category average
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Single sign-on capability7.239 Ratings9.120 Ratings
Role-based user permissions7.045 Ratings7.925 Ratings
Platform
Comparison of Platform features of Product A and Product B
Freshsales
9.9
46 Ratings
28% above category average
Sugar Sell (SugarCRM)
8.1
19 Ratings
8% above category average
Mobile access9.946 Ratings8.119 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Freshsales
-
Ratings
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Case management00 Ratings8.823 Ratings
Call center management00 Ratings8.018 Ratings
Help desk management00 Ratings7.716 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Freshsales
-
Ratings
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Social data00 Ratings8.218 Ratings
Social engagement00 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Freshsales
-
Ratings
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Marketing automation00 Ratings8.718 Ratings
Compensation management00 Ratings7.412 Ratings
Best Alternatives
FreshsalesSugar Sell (SugarCRM)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshsalesSugar Sell (SugarCRM)
Likelihood to Recommend
7.2
(52 ratings)
7.2
(58 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(26 ratings)
Usability
7.3
(7 ratings)
8.1
(9 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
7.0
(6 ratings)
9.1
(12 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
FreshsalesSugar Sell (SugarCRM)
Likelihood to Recommend
Freshworks Inc
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Pros
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Freshworks Inc
  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Freshworks Inc
No answers on this topic
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Freshworks Inc
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Freshworks Inc
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
Freshworks Inc
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Online Training
Freshworks Inc
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Freshworks Inc
No answers on this topic
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Alternatives Considered
Freshworks Inc
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Scalability
Freshworks Inc
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
Freshworks Inc
  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc