81 Ratings
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Score 8 out of 100
132 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
Twilio SendGrid
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
Twilio SendGrid
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Twilio SendGrid
Territory management
Freshworks CRM (formerly Freshsales)
9.1
Twilio SendGrid
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
Twilio SendGrid
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
Twilio SendGrid
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Twilio SendGrid
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.9
Twilio SendGrid

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Twilio SendGrid
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Twilio SendGrid
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Twilio SendGrid

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Twilio SendGrid
Task management
Freshworks CRM (formerly Freshsales)
8.6
Twilio SendGrid
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Twilio SendGrid

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Twilio SendGrid
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Twilio SendGrid
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Twilio SendGrid
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
Twilio SendGrid

Customization

Freshworks CRM (formerly Freshsales)
8.5
Twilio SendGrid
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
Twilio SendGrid
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
Twilio SendGrid
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
Twilio SendGrid

Security

Freshworks CRM (formerly Freshsales)
8.7
Twilio SendGrid
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
Twilio SendGrid
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.7
Twilio SendGrid

Platform

Freshworks CRM (formerly Freshsales)
9.1
Twilio SendGrid
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
Twilio SendGrid

Email & Online Marketing

Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.8
WYSIWYG email editor
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.8
Dynamic content
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.0
Ability to test dynamic content
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.5
Landing pages
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
2.6
A/B testing
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.5
Mobile optimization
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.1
Email deliverability reporting
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
8.1
List management
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.3
Triggered drip sequences
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.4

Reporting & Analytics

Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.3
Dashboards
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.6
Standard reports
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
7.3
Custom reports
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
4.9

Pre-Send Testing

Freshworks CRM (formerly Freshsales)
Twilio SendGrid
4.4
URL Validation
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.2
Link Tracking
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
6.5
Image Validation
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
4.3
Inbox Display
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
4.0
Email Accessibility Tools
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.0
Spelling and Grammar Check
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
1.0
Spam Testing
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
4.3
Email Previews
Freshworks CRM (formerly Freshsales)
Twilio SendGrid
5.2

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Twilio SendGrid

  • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
  • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
  • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
  • Some of the cheapest and best dedicated IPs.
  • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Evan Laird | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
  • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
  • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
  • Their customer support isn't the best. Certainly some room for improvement there.
Anonymous | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 4.1
Based on 13 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Bryan McAnulty | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Twilio SendGrid

  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Darcy Knapp, MBA | TrustRadius Reviewer

Screenshots

Twilio SendGrid

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Twilio SendGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio SendGrid Editions & Modules

Edition
FreeFree
Basic15.002
Advanced60.002
  1. none
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Twilio SendGrid
7.1

Usability

Freshworks CRM (formerly Freshsales)
8.8
Twilio SendGrid
1.0

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Twilio SendGrid
4.1

Add comparison