81 Ratings
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Score 8 out of 100
10 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Zoho Bookings

I've tried some of the other online booking services and while there were good, they didn't have all of the features that Zoho Bookings does and since I'm already a Zoho One subscriber, it doesn't cost me anything more. I think virtually any type of business can use Bookings as it's not geared to a specific industry but can be customized for use in any type of industry. I would love to see salons use it as I think it can be truly a way for them to better book clients than using a paper calendar which I see many using. I also think massage therapists would also benefit but using Bookings. If you are a solopreneur or have a sales team, there's no way you can't benefit by using Bookings for your phone appointments, Zoom/Video meetings, or in-person meetings. There is also a resource function which allows you to block out conference rooms and other resources.
Stephen Lalla | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
Zoho Bookings
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
Zoho Bookings
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Zoho Bookings
Territory management
Freshworks CRM (formerly Freshsales)
9.1
Zoho Bookings
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
Zoho Bookings
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
Zoho Bookings
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Zoho Bookings
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.9
Zoho Bookings

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Zoho Bookings
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Zoho Bookings
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Zoho Bookings

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Zoho Bookings
Task management
Freshworks CRM (formerly Freshsales)
8.6
Zoho Bookings
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Zoho Bookings

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Zoho Bookings
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Zoho Bookings
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Zoho Bookings
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
Zoho Bookings

Customization

Freshworks CRM (formerly Freshsales)
8.5
Zoho Bookings
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
Zoho Bookings
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
Zoho Bookings
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
Zoho Bookings

Security

Freshworks CRM (formerly Freshsales)
8.7
Zoho Bookings
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
Zoho Bookings
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.7
Zoho Bookings

Platform

Freshworks CRM (formerly Freshsales)
9.1
Zoho Bookings
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
Zoho Bookings

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Zoho Bookings

  • Zoho Bookings has online full operational features, where no physical engagement when booking for meet-ups.
  • Besides, the integration with CRM and other software improves on our productivity.
  • Zoho Bookings is automatically synced with calendars and notifications, making our work easier.
Raymold Mhenga | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Zoho Bookings

  • Customization.
  • Custom workflow automation.
  • Robustness of features.
María Fernanda Cruz | TrustRadius Reviewer

Likelihood to Renew

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Zoho Bookings

Zoho Bookings 9.0
Based on 1 answer
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
María Fernanda Cruz | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Zoho Bookings

No score
No answers yet
No answers on this topic

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Zoho Bookings

Zoho Bookings 6.0
Based on 1 answer
A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
María Fernanda Cruz | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Zoho Bookings

I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile app
Stephen Lalla | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Zoho Bookings

  • Zoho Bookings is conversant of time, making us utilize it well.
  • Besides, there is a strengthened management concept from the tool, and orderliness.
  • Also, Zoho Bookings helps us give our clients better online services, as they book the exact time they want their issues addressed.
Raymold Mhenga | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Zoho Bookings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$ 6

Zoho Bookings Editions & Modules

Edition
Basic$6 per month when billed annually.1
Premium$9 per month when billed annually.2
Free0 (1 staff included)3
  1. per user
  2. per staff
  3. per staff per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Zoho Bookings
8.3

Likelihood to Renew

Freshworks CRM (formerly Freshsales)
Zoho Bookings
9.0

Usability

Freshworks CRM (formerly Freshsales)
8.8
Zoho Bookings

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Zoho Bookings
6.0

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