Front vs. Microsoft Yammer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Front
Score 8.9 out of 10
N/A
Front is a communication hub that helps businesses keep the human touch in every interaction.
$19
per month per user
Microsoft Yammer
Score 7.1 out of 10
N/A
Yammer is used for private communication within organizations or between organizational members and pre-designated groups, making it an example of enterprise social software. It originally launched as an enterprise microblogging service and now has applications on several different operating systems and devices. The company was acquired by Microsoft in 2012.N/A
Pricing
FrontMicrosoft Yammer
Editions & Modules
Starter
$19
per month per user
Growth
$49
per month per user
Scale
$99
per month per user
No answers on this topic
Offerings
Pricing Offerings
FrontMicrosoft Yammer
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe're happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
More Pricing Information
Features
FrontMicrosoft Yammer
Project Management
Comparison of Project Management features of Product A and Product B
Front
-
Ratings
Microsoft Yammer
7.8
40 Ratings
0% below category average
Task Management00 Ratings8.024 Ratings
Gantt Charts00 Ratings8.012 Ratings
Scheduling00 Ratings8.218 Ratings
Workflow Automation00 Ratings8.020 Ratings
Mobile Access00 Ratings7.238 Ratings
Search00 Ratings7.338 Ratings
Visual planning tools00 Ratings8.022 Ratings
Communication
Comparison of Communication features of Product A and Product B
Front
-
Ratings
Microsoft Yammer
7.8
43 Ratings
2% below category average
Chat00 Ratings8.439 Ratings
Notifications00 Ratings8.243 Ratings
Discussions00 Ratings9.042 Ratings
Surveys00 Ratings7.033 Ratings
Internal knowledgebase00 Ratings7.632 Ratings
Integrates with GoToMeeting00 Ratings7.414 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.613 Ratings
Integrates with Outlook00 Ratings8.332 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Front
-
Ratings
Microsoft Yammer
8.4
36 Ratings
4% above category average
Versioning00 Ratings7.025 Ratings
Video files00 Ratings8.631 Ratings
Audio files00 Ratings9.029 Ratings
Document collaboration00 Ratings8.730 Ratings
Access control00 Ratings8.030 Ratings
Advanced security features00 Ratings8.627 Ratings
Integrates with Google Drive00 Ratings8.014 Ratings
Device sync00 Ratings9.023 Ratings
Best Alternatives
FrontMicrosoft Yammer
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Score 9.8 out of 10
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Quadient Inspire
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Troop Messenger
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Score 9.7 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quickbase
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Score 9.2 out of 10
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User Ratings
FrontMicrosoft Yammer
Likelihood to Recommend
8.3
(27 ratings)
7.8
(53 ratings)
Likelihood to Renew
-
(0 ratings)
6.9
(10 ratings)
Usability
9.0
(1 ratings)
9.0
(3 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.8
(5 ratings)
7.0
(12 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
FrontMicrosoft Yammer
Likelihood to Recommend
Front
I had a customer who has an urgent concern about their account. They already reached out to different departments but their resolution is unsatisfactory. [Its] good thing they tried to reply to our email campaigns and when a member of our team received it, it was answered and resolved quickly. Fronts really is a good tool to ensure timely resolution.
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Microsoft
Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
Read full review
Pros
Front
  • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
  • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
  • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
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Microsoft
  • Providing a platform for social news in the company where "bottom up" topics can percolate freely across department
  • Social networking across the company where folks can divide their work into topics instead of teams
  • Basic collaboration within a group including document sharing with ability to pin documents to a team
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Cons
Front
  • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
  • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
  • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
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Microsoft
  • Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
  • Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
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Likelihood to Renew
Front
No answers on this topic
Microsoft
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
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Usability
Front
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
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Microsoft
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
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Reliability and Availability
Front
No answers on this topic
Microsoft
Very available
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Performance
Front
No answers on this topic
Microsoft
It's a simple product but it does provide value.
Read full review
Support Rating
Front
The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
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Microsoft
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
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Online Training
Front
No answers on this topic
Microsoft
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
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Implementation Rating
Front
No answers on this topic
Microsoft
We organically implemented the product
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Alternatives Considered
Front
I have only used Gmail in the past and Front is any day better than Gmail in terms of the interface and ease of usage. The ability to send scheduling links and comments between the email threads makes it better than Gmail. The shared inbox also makes it easier for the entire team to understand the kind of email each CSM is receiving and sending
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Microsoft
Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
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Return on Investment
Front
  • Saved our executive team considerable amount of time chasing support questions through different channels.
  • Gave our team clear accountability for who was lead on a support issue and how to escalate.
  • Customer regularly say our support is the best in the industry.
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Microsoft
  • My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
  • Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
  • As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
Read full review
ScreenShots

Front Screenshots

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