FrontSpin vs. Koncert

Perfect for:

• Sales Directors,
• Account Development Representatives (ADR),
• Sales Development Representatives,
• Customer Success Managers,
• Technical Support Specialists,
• Account Managers
• People that make calls but don't like the Salesforce user interface

Incentivized

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time

Incentivized

• Calling one person after another.
• Follow ups and reminders to call potential clients.
• Keeping track of completed tasks.

Incentivized

• Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
• Click Dialer allows us to use local presence dialing
• Click Dialer allows us to record our own calls for coaching and Quality Control purposes

Incentivized

• Many competitors had functionality that FrontSpin is building over time
• We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin

Incentivized

• UX - The interface is easy to understand, but not the most visually appealing.

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.

Incentivized

• Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%

Incentivized

• We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.

Incentivized