Fulcrum Rocks Design & Development vs. Rimini Street

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fulcrum Rocks Design & Development
Score 0.0 out of 10
N/A
Fulcrum Rocks is a design and development team from Kyiv, Ukraine. The company creates web and mobile applications for businesses.N/A
Rimini Street
Score 8.5 out of 10
N/A
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.N/A
Pricing
Fulcrum Rocks Design & DevelopmentRimini Street
Editions & Modules
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Offerings
Pricing Offerings
Fulcrum Rocks Design & DevelopmentRimini Street
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Fulcrum Rocks Design & DevelopmentRimini Street
Small Businesses

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Medium-sized Companies

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AVI-SPL
AVI-SPL
Score 8.8 out of 10
Enterprises

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AVI-SPL
AVI-SPL
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Fulcrum Rocks Design & DevelopmentRimini Street
Likelihood to Recommend
-
(0 ratings)
8.3
(23 ratings)
Support Rating
-
(0 ratings)
8.2
(7 ratings)
User Testimonials
Fulcrum Rocks Design & DevelopmentRimini Street
Likelihood to Recommend
Fulcrum Rocks
No answers on this topic
Rimini Street
I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause.
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Pros
Fulcrum Rocks
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Rimini Street
  • They are excellent in resolve PeopleSoft data issue. For example, At one stage, we have a cheque run failed. They came to our environment and help us to debug the program and find the root cause of the issue. This not not like other supporters who would say, this is a UWA customisation, you find out where the problem is.
  • We also have one incident that our scheduled reports failed in 4000+. It would take long time to reschedule them not mention re-run then in the period. Rimini Street staff gave us an script and we were able to set failed reports back to queued status and re-run them within the period.
  • We have some issues which Purchase Orders are having issues and the balance are incorrect. Rimini Street staff would investigate and find a solution for us. We were able to correct the data and correct the ledger.
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Cons
Fulcrum Rocks
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Rimini Street
  • Initial timeliness in responding to request, however I believe they would be operating withing their agreed SLA's. I have not yet submitted a high-priority case to see how their SLA would change.
  • One ticket was mis-assigned, and while there was a definite relationship with the persons skillset due to the product, my issue was not entirely related to that product. This resulted in a lot of wasted time and effort, and frustration on my part, until the ticket was reassigned correctly.
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Support Rating
Fulcrum Rocks
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Rimini Street
Rimini Street offers a good price for good support when you don't need to upgrade.
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Alternatives Considered
Fulcrum Rocks
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Rimini Street
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
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Return on Investment
Fulcrum Rocks
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Rimini Street
  • They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed.
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ScreenShots