Fulcrum vs. Global Shop Solutions ERP

We use Fulcrum to record information about vehicles and our product in the field to ensure we have clean and organized records of work completed and issues encountered. This has unlocked immense value for us. It allows managers to review work to maintain high quality. Using Fulcrum has also allowed for large amounts of field data to be gathered and quickly transferred from our field team to our engineering team when necessary.

Incentivized

I like the SFDC screens for the manufacturing floor. There is no need for licenses for these and the amount of information that is available suits our needs. We somtimes have rush orders and it seems to take more time to collect data in GS than it does to make the parts

Incentivized

• Notation of photographs.
• Consistency between field staff observations.
• Reduces report writing time.
• Near real time sharing of notes between field and office staff.

Incentivized

• Store historic data and present it in grid view, easy sort
• Allow custom everything, anything we can dream of you can do
• Great customer service, always there, normally little wait

Incentivized

• Advanced features are not extremely intuitive for less technical audience.
• Must reassign records to a different user to discontinue an account.

Incentivized

• The layout is dated and hard to navigate at times. You need to go into different sections to access functions of the system, which can be confusing - this is one of the largest frustrations we face because we need to search for sections that are not commonly used.
• Updates seem to cause issues with the overall system and it takes several attempts with customer service to get issues resolved. We are behind in our updates because of this. Each update push causes us to shut down because sections then don't work correctly due to patches needing support to completely update them. We were unable to access customer transactions for a good part of the day because of the last update.
• Errors happen more often than not. We have random errors pop up that cause us to have to close out the system in its entirety, losing any work we have done. We need to restart the system and hope other errors don't populate before we can move forward. Calling customer support is not helpful with this, we are told that these errors happen sometimes. There is not a fix.
• Part/Router numbers randomly disappear. The Router/Part number will need to be rebuilt before we can move forward. It's frustrating. Again, customer support can not tell us the root cause of the issue.
• Help section of Global Shop Solutions is not helpful - it has a lot of technical jargon and at times is not easily understood. There are many sections that look to be more IT-based than user-based. Also, there are out of date sections so you might not be able to find what you are looking for. Training modules available for an extra cost.

Incentivized

It is user-friendly and easy to navigate. There are many great tools that you can use if you get stuck or just need a quick reference on how a specific item performs.

Incentivized

This works the best for a manufacturing business. Any other type of business, I would look to other products.

Incentivized

• Manual data entry of collected field information is no longer required saving anywhere from 1 to 10 hours of tedious work and eliminating human error.
• Clients are impressed with our ability to use digital field notes and our ability to communicate in near real time which helps ensure client retention and expanding our envelope of work with them.
• Instead of spending time trying to find out what, why, where, and when a picture was taken the guess work is removed as photos are georeferenced and can be annotated in the field.

Incentivized

• The ROI on this software is incredible, I seldom gush but I genuinely cannot see any industry where this wouldn't be applicable and useful.
• The forecasting alone is worth the price of admission
• We love the simplicity and elegance of handling our IT inventory
• About the closest thing to a complaint would be sometimes the updates can be a little fiddly with specific dot.net requirements but they're great about supporting even aging hardware and OS's.

Incentivized