Gainsight Customer Education vs. Tovuti LMS

Northpass is a cost-competitive LMS platform that is SaaS and a manageable cloud-based solution for baseline LMS, training, and education support.

Incentivized

The amount of support available alone makes this system as great as it is! This is the 4th LMS I've worked with and the 3rd I've personally had a hand in setting up. Tovuti LMS is by far the most user-friendly on both the admin and end-user sides that I've experienced. This system works great for our users many of whom are 65+ in age, so the user-friendly part is essential. I know I've already said it, but the amount of support provided by the Tovuti Team is top-notch. If someone that I'm dealing with doesn't have an immediate answer to my query someone else always gets back to me in a timely manner. I no longer have to spend additional time searching for answers.

Incentivized

• Digital Learning Academy.
• Improves Retention of users.
• Easy to Setup.
• Good UX for end customers.

Incentivized

• Customization - we support internal and external users, the ability to have unique registrations fields for the different audiences is a game changer, the ability to build custom reports is helpful as well.
• Interactive Content Tools - Love the ability to create interaction with users so it is not just text or videos they are looking at.
• Ease of Use on End User Side - It's not tricky, all levels of tech savvy users can find success as learners!

Incentivized

• The Northpass solution could use some minor improvements in timing and scheduling of training along with notifications to end-users

Incentivized

• iFraming has always been an interesting feature to try out, but the design can be tricky. Allowing for my useable iFraming activities is always on my list.
• Offering reporting/results on interactive videos is something I've been missing from the start. We use interactive videos to provide checkpoints of understanding, but there's no result section on the back end to review students' responses - only a numerical score is provided.
• Toggling between personal dashboards and team lead dashboards is a great capability, but this opens a new tab. I'd rather everything stay within one tab and navigate through that!

Incentivized

We have established the training department to extend our training capabilities into one central area. I have mentioned training production, internal and external sales staff. But the training department will surely delve into the HR area of new hire orientation, annual recertification processes, etc. We truly have just scratched the surface of this iceberg. Now that we have made the investment, we will surely continue with this product. I cannot see us moving to another product at all. We will definitely renew our subscription with Tovuti

Incentivized

As far as building the program, once you have learned the basics it is very easy to upload and create content. They also provide a ton of resources and have an extremely responsive help team, so when and If I am stuck, Tovuti is quick to help me find the solution. The test users I have given access to have all mentioned the ease of navigation and use of the program overall.

Incentivized

I have yet to have an outage on the availability. As far as I know, no trainee has run into it either. Excellent rating on that front

Incentivized

I have worked with so many software packages that are slow to load, take for ever for screen changes, etc. I do not have that issue here with Tovuti at all. I have yet to really do any reporting on it as we are fairly new with the package, but if it operates like the rest of the system, then I am going to assume that reporting will be no more difficult than the rest of the platform

Incentivized

The pre-sales team was very helpful and responsive and then stopped responding to my mail as soon as I had signed the contract, not even a reply from the last couple of emails sent. The post-sale teams are engaged and quick to respond and really good. Unfortunately, I need to use them more than I should, and sometimes the reply is "we don't support that feature", but the support from the support team is excellent.

Incentivized

Hayden was awesome. He knows his product inside and out and was able to answer all my questions. I had a lot of questions. I was actually starting to build courses while I was going through the training so that when the next session on the schedule came up, I had even more questions about what I had done vs the way I maybe should have. In the end, I was doing my own hands-on while going through the training. Tovuti is that easy to use.

Incentivized

The implementation had extremely wonderful support from Tovuti in the form of a series of one-on-one meetings to hear the clients needs and intended usage and then to set up the platform to meet those needs while demonstrating how to use it.

Incentivized

Tovuti LMS is super easy to use compared to Relias. Relias is very clunky and we always would have learners have issues with the platform. Tovuti's buildout process compared to Relias is very clean and easy to use. The analytics and reporting are also amazing, plus the cost is so much more affordable for what you're getting. The only caveat to this is that Relias has content included and the content is well done.

Incentivized

I helped with the decision to purchase the software but purchasing did the contract work. They seemed satisfied so I am going with that

Incentivized

Scalability is great. We bought their first 'size' package and that covers 300 trainees. Transitioning to the next level is more a matter of accounting and payment. My take on it is that its just a matter of paying the higher level of subscription and its done

Incentivized

Top shelf

Incentivized

• Reduced Onboarding Time.
• Reduced Churn for our customers.
• Improve Product Adoption.
• Reduced Sales Cycle.
• Increased Revenue Growth.
• Improved product branding.

Incentivized

• Improved Communications.
• Decision making has improved.
• Problems caused by spatial or temporal distances are no longer a problem.
• Facilitates the distance training experience.
• Third-party courses can be modified and adapted to the level and demands of the students in order to reuse them.
• Learning management with a high level of automation and integration.

Incentivized