Gainsight Customer Education vs. Trainual

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight Customer Education
Score 9.0 out of 10
N/A
Gainsight Customer Education, formerly Northpass, is a Software-as-a-Service (SaaS) learning platform for training customers and partners. It can be used to train customers on products, resellers on features and benefits, and service organizations on maintenance procedures.N/A
Trainual
Score 8.8 out of 10
N/A
Trainual is a modern training manual for growing businesses. It provides one simple tool that aims to help users centralize processes and policies, automate onboarding and training, and build a foundation to scale faster. The vendor says Trainual is designed for small to medium sized businesses that are growing quickly and eager to document systems and processes, define step-by-step workflows, eliminate grey area between roles, and ensure that training happens consistently, every…
$119
per month
Pricing
Gainsight Customer EducationTrainual
Editions & Modules
No answers on this topic
Pro
$119
per month
Premium
$179
per month
Offerings
Pricing Offerings
Gainsight Customer EducationTrainual
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Gainsight Customer EducationTrainual
Top Pros
Top Cons
Features
Gainsight Customer EducationTrainual
Learning Management
Comparison of Learning Management features of Product A and Product B
Gainsight Customer Education
8.5
2 Ratings
4% above category average
Trainual
9.4
9 Ratings
14% above category average
Course authoring9.02 Ratings9.48 Ratings
Course catalog or library10.02 Ratings9.48 Ratings
Player/Portal9.02 Ratings9.68 Ratings
Learning content9.02 Ratings9.59 Ratings
Mobile friendly8.02 Ratings9.67 Ratings
Progress tracking & certifications9.02 Ratings9.59 Ratings
Assignments8.02 Ratings9.48 Ratings
Compliance management7.02 Ratings9.68 Ratings
Learning administration8.02 Ratings9.37 Ratings
Learning reporting & analytics8.02 Ratings9.16 Ratings
Social learning8.01 Ratings8.66 Ratings
Best Alternatives
Gainsight Customer EducationTrainual
Small Businesses
Tovuti LMS
Tovuti LMS
Score 9.9 out of 10
Tovuti LMS
Tovuti LMS
Score 9.9 out of 10
Medium-sized Companies
Tovuti LMS
Tovuti LMS
Score 9.9 out of 10
Tovuti LMS
Tovuti LMS
Score 9.9 out of 10
Enterprises
Axonify
Axonify
Score 9.8 out of 10
Axonify
Axonify
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gainsight Customer EducationTrainual
Likelihood to Recommend
9.0
(2 ratings)
9.7
(9 ratings)
Support Rating
-
(0 ratings)
10.0
(3 ratings)
User Testimonials
Gainsight Customer EducationTrainual
Likelihood to Recommend
Gainsight
Northpass is a cost-competitive LMS platform that is SaaS and a manageable cloud-based solution for baseline LMS, training, and education support.
Read full review
Trainual
We have offices set around the world, and hiring new team members in certain countries makes it a bit difficult, especially now to fly out or fly in to help get them situated and fully trained. This really helps close the gaps in between the distance and training. Makes onboarding a heck of a lot easier.
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Pros
Gainsight
  • Digital Learning Academy.
  • Improves Retention of users.
  • Easy to Setup.
  • Good UX for end customers.
Read full review
Trainual
  • Tracks progress for training.
  • Easily determines a new hires competency in handling tasks on their own.
  • Houses all of our documents and videos in one location versus several.
Read full review
Cons
Gainsight
  • The Northpass solution could use some minor improvements in timing and scheduling of training along with notifications to end-users
Read full review
Trainual
  • The subject organization could use work! It's just jumbled and needs folders.
  • It's very cumbersome to have to click back and forth to subjects when you are within a task. I wish there was a larger side bar that could show ALL subjects, topics, and tasks in one glance with drop-down menus.
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Support Rating
Gainsight
No answers on this topic
Trainual
During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.
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Alternatives Considered
Gainsight
No answers on this topic
Trainual
  • This is our first time using anything like this!
  • Previously we just wrote task items in shared Google documents. It was the best of what we could do at the time, but this is a whole different world, and we love it! Being able to integrate quizzes and photos and interactive video is excellent!
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Return on Investment
Gainsight
  • Reduced Onboarding Time.
  • Reduced Churn for our customers.
  • Improve Product Adoption.
  • Reduced Sales Cycle.
  • Increased Revenue Growth.
  • Improved product branding.
Read full review
Trainual
  • Saves time for the team for training
  • The fact that everything is in one location is really good!
  • Allows us to edit and change and adjust as the business does
  • Keeps us flexible and not cemented to a way of doing things
Read full review
ScreenShots

Gainsight Customer Education Screenshots

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