Gainsight CS vs. Gainsight Digital Hub
Gainsight CS vs. Gainsight Digital Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Gainsight Digital Hub | Enterprise companies (1,001+ employees) | Gainsight Digital Hub is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for users. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | Required | ||||||||||||||
Additional Details | — | See our website for additional product information. | ||||||||||||||
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Gainsight CS | Gainsight Digital Hub | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Gainsight Digital Hub | |
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Small Businesses | Intercom Score 8.7 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Salesforce Experience Cloud Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Gainsight Digital Hub | |
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Likelihood to Recommend | 8.5 (222 ratings) | 9.1 (2 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Gainsight Digital Hub | |
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Likelihood to Recommend | Gainsight | Gainsight |
Pros | Gainsight | Gainsight |
Cons | Gainsight | Gainsight |
Likelihood to Renew | Gainsight | Gainsight No answers on this topic |
Usability | Gainsight | Gainsight No answers on this topic |
Performance | Gainsight | Gainsight No answers on this topic |
Support Rating | Gainsight | Gainsight No answers on this topic |
Online Training | Gainsight | Gainsight No answers on this topic |
Implementation Rating | Gainsight | Gainsight No answers on this topic |
Alternatives Considered | Gainsight | Gainsight |
Return on Investment | Gainsight | Gainsight |
ScreenShots | Gainsight CS Screenshots | Gainsight Digital Hub Screenshots |