Gavagai vs. Oracle Machine Learning

Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.

Incentivized

OAC doesn't require software to be installed since it is browser based. This allows for easier deployment since a local client software is not required to be installed for each user. OAC can be used for the casual light user who mainly consumes data to the power user who can created sophisticated dashboard with advanced analytics. OAC is not meant to replace Essbase reporting.

Incentivized

• Simplifies text data.
• Lets you customise your dashboard.
• Sentiment analysis
• Supports 47+ languages

Incentivized

• Analyzing heaps of data dumped into the machine learning tool.
• Giving the researcher an insight on which direction to proceed in order to get the desired results.
• Can help perform a functional analysis before doing a deep dive.

Incentivized

• Auto generated filters based on the data uploaded.
• Adding more Indian regional languages.
• Competitive pricing

Incentivized

• As mentioned by others the formatting of reports constantly has issues
• Once your initial contract terms are up be prepared for a significant increase
• Pricing needs to be inline with what other competitors are offering

Incentivized

I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.

Incentivized

Sorry this product was not selected by me, but was a legacy install that was upgraded. I see the value in the product, however, I was not involved in the selection process.

Incentivized

• Helps save man hours.
• Reduces the effort required to analyse big data.
• Helps to act upon areas of improvement faster.
• Indicates the strengths or things that are particularly liked by your customers.

Incentivized

• Our ROI has been great since we have been able to get a birdseye view of our business operations.
• Shows your areas within your company that needs attention and improvements.
• Oracle has had a positive impact on all of our business objectives since it provides a clear view of your business operations.

Incentivized