General Sentiment (discontinued) vs. ZoomSphere

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
General Sentiment (discontinued)
Score 7.0 out of 10
N/A
General Sentiment was a social media monitoring and analytics company providing social data to help brands make decisions based on content from sources including blogs, forums, Twitter, Facebook, television and radio broadcasting. The system used natural language processing and text analytics for sentiment analysis. It is no longer available.N/A
ZoomSphere
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting. According to the vendor, ZoomSphere has been created keeping medium and scaling teams in mind making it super collaborative to use. One of the USP's of ZoomSphere is that we do not require head counts on how many users you have or how many profiles you connect or how many likes and…N/A
Pricing
General Sentiment (discontinued)ZoomSphere
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
General Sentiment (discontinued)ZoomSphere
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
General Sentiment (discontinued)ZoomSphere
Top Pros
Top Cons
Features
General Sentiment (discontinued)ZoomSphere
Publishing
Comparison of Publishing features of Product A and Product B
General Sentiment (discontinued)
-
Ratings
ZoomSphere
8.0
1 Ratings
1% above category average
Content planning and scheduling00 Ratings8.01 Ratings
Audience targeting00 Ratings7.01 Ratings
Workflow management00 Ratings9.01 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
General Sentiment (discontinued)
-
Ratings
ZoomSphere
9.0
1 Ratings
16% above category average
Content marketing00 Ratings9.01 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
General Sentiment (discontinued)
-
Ratings
ZoomSphere
8.4
1 Ratings
1% below category average
Twitter00 Ratings10.01 Ratings
Facebook00 Ratings10.01 Ratings
LinkedIn00 Ratings8.01 Ratings
Instagram00 Ratings7.01 Ratings
YouTube00 Ratings7.01 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
General Sentiment (discontinued)
-
Ratings
ZoomSphere
8.3
1 Ratings
6% above category average
Campaign success analytics00 Ratings8.01 Ratings
Real-time tracking00 Ratings7.01 Ratings
Competitor analysis00 Ratings10.01 Ratings
Account management
Comparison of Account management features of Product A and Product B
General Sentiment (discontinued)
-
Ratings
ZoomSphere
8.5
1 Ratings
4% above category average
Role-based user permissions & privileges00 Ratings10.01 Ratings
Mobile access00 Ratings7.01 Ratings
Best Alternatives
General Sentiment (discontinued)ZoomSphere
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Publer
Publer
Score 9.8 out of 10
Medium-sized Companies
Mention
Mention
Score 9.4 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
General Sentiment (discontinued)ZoomSphere
Likelihood to Recommend
7.0
(1 ratings)
8.0
(1 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
General Sentiment (discontinued)ZoomSphere
Likelihood to Recommend
Discontinued Products
Determine what your research question or customer relations needs are to pick a tool that is a good match.
Read full review
ZoomSphere
ZoomSphere is suited for all companies - from small to big, for one brand or more brands within company. With ZoomSphere you can leverage your social media presence - but you need to use lot of apps ZoomSphere has. I think that ZoomSphere is not suited for company that want to use ZoomSphere for only one purpose, for example content creation and publishing. There are plenty of ways how to use ZoomSphere more complex.
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Pros
Discontinued Products
  • Using volume and association metrics to assess and predict trends and emerging topics
  • Use the articles metric to drill down into specific posts, such as tweets, Facebook, blog comments, news articles
  • General Sentiment has the ability to access password protected sites to access information that may not normally show up in standard internet searches
Read full review
ZoomSphere
  • Content Creation and Publishing
  • Analytics and Reporting
  • Workflow management
Read full review
Cons
Discontinued Products
  • The application does take time to start gathering data on a specific topic. As such, its important to include as many keyword search topics as possible, and also be sure to refine them as you gather data.
  • The user interface isn't particularly intuitive, there is some work that could be done to streamline its use.
Read full review
ZoomSphere
  • Community Management
  • Viewable backlog or product roadmap
Read full review
Likelihood to Renew
Discontinued Products
Social media tools are constantly evolving. I would want to be sure that my research question was complimented by the metrics and options presented by the social media tool. General Sentiment is very useful and innovative and their customer service was excellent. Their sales and customer service team was very helpful in onboarding our staff and being flexible with our needs.
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ZoomSphere
No answers on this topic
Usability
Discontinued Products
No answers on this topic
ZoomSphere
There is always a space for improvement, but overall I see ZoomSphere as a valuable partner and tool for our business on social media. Maybe in a future rest of the apps in tool (community management, social media listening,...) will be on a same level as competitors and we will use only one tool for whole social media management. But if not, ZoomSphere is still awesome for the most of it
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Support Rating
Discontinued Products
No answers on this topic
ZoomSphere
Whenever I contacted customer service, I had a great response within minutes. Sometimes was not easy to solve, but somehow we figured it out. I would like to reccommend more proactive communication with clients regarding product roadmap, for example "In 1Q we will launch XY,..." Client should know that before implementation - client can prepare for news, client can test something,...
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Alternatives Considered
Discontinued Products
No answers on this topic
ZoomSphere
We see ZoomSphere as a better option than Kontentino. They are almost the same in way you can use the tool, but ZoomSphere has better UI and UX and also customer service. We also know that pricing levels are better with ZoomSphere than Kontentino. But both tools are quite awesome for social media management. Just book a demo, have a trial and you will see by yourself.
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Return on Investment
Discontinued Products
  • Social media analytics can accelerate the speed with which researchers can investigate a topic of interest, at a lower cost.
  • Due to the low barrier to entry (e.g., most social media sites and blogs are free), data collection burden, as traditionally defined, is significantly reduced or eliminated. The absence of direct interactions between researchers and the study population may do more to mitigate sources of bias compared to other more intrusive forms of data collection (i.e., interviews, focus groups).
  • Used to to gather unstructured data and feedback from Medicare beneficiaries, caregivers, advocates, and other stakeholders to identify systemic issues that beneficiaries encounter.
Read full review
ZoomSphere
  • Possitive effect into measure all awareness effects on social channels
  • Time effectiveness
  • Faster workflow management and realtime communication
Read full review
ScreenShots

ZoomSphere Screenshots

Screenshot of ZoomSphere workspace interface.Screenshot of ZoomSphere publishig calendar.Screenshot of Publishing calendar in post detail with real previews of all social media posts.