Genesys DX (discontinued) vs. Inbenta Chatbots
Genesys DX (discontinued) vs. Inbenta Chatbots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A | |
Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A |
Genesys DX (discontinued) | Inbenta Chatbots | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
More Pricing Information |
Genesys DX (discontinued) | Inbenta Chatbots | |
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Top Pros |
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Top Cons |
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Genesys DX (discontinued) | Inbenta Chatbots | |
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Small Businesses | Gist Score 9.6 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Qualified Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | LiveChat Score 8.3 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys DX (discontinued) | Inbenta Chatbots | |
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Likelihood to Recommend | 8.3 (53 ratings) | 9.5 (2 ratings) |
Usability | 8.2 (20 ratings) | - (0 ratings) |
Support Rating | 8.3 (21 ratings) | - (0 ratings) |
Genesys DX (discontinued) | Inbenta Chatbots | |
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Likelihood to Recommend | Discontinued Products | Inbenta Technologies Inc. |
Pros | Discontinued Products | Inbenta Technologies Inc. |
Cons | Discontinued Products | Inbenta Technologies Inc. |
Usability | Discontinued Products | Inbenta Technologies Inc. No answers on this topic |
Support Rating | Discontinued Products | Inbenta Technologies Inc. No answers on this topic |
Alternatives Considered | Discontinued Products | Inbenta Technologies Inc. |
Return on Investment | Discontinued Products | Inbenta Technologies Inc. |
ScreenShots | Inbenta Chatbots Screenshots |