Genesys Multicloud CX (discontinued) vs. Mattersight Predictive Behavioral Routing (discontinued)
Genesys Multicloud CX (discontinued) vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Genesys Multicloud CX (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Genesys Multicloud CX (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys Multicloud CX (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Likelihood to Recommend | 7.7 (147 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | 8.0 (1 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.2 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Likelihood to Recommend | Discontinued Products | Discontinued Products |
Pros | Discontinued Products | Discontinued Products |
Cons | Discontinued Products | Discontinued Products |
Likelihood to Renew | Discontinued Products | Discontinued Products No answers on this topic |
Usability | Discontinued Products | Discontinued Products No answers on this topic |
Reliability and Availability | Discontinued Products | Discontinued Products No answers on this topic |
Performance | Discontinued Products | Discontinued Products No answers on this topic |
Support Rating | Discontinued Products | Discontinued Products No answers on this topic |
In-Person Training | Discontinued Products | Discontinued Products No answers on this topic |
Online Training | Discontinued Products | Discontinued Products No answers on this topic |
Implementation Rating | Discontinued Products | Discontinued Products No answers on this topic |
Alternatives Considered | Discontinued Products | Discontinued Products |
Scalability | Discontinued Products | Discontinued Products No answers on this topic |
Return on Investment | Discontinued Products | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |