Genesys PureConnect (discontinued) vs. MiVoice Office Application Suite (Mitel Application Suite)
Genesys PureConnect (discontinued) vs. MiVoice Office Application Suite (Mitel Application Suite)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
MiVoice Office Application Suite | N/A | MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS). | N/A |
Genesys PureConnect (discontinued) | MiVoice Office Application Suite (Mitel Application Suite) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | MiVoice Office Application Suite (Mitel Application Suite) | |
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Top Pros |
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Top Cons |
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Genesys PureConnect (discontinued) | MiVoice Office Application Suite (Mitel Application Suite) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Performance & Compatibility of Online Events Software |
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Online Meetings / Events |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Genesys PureConnect (discontinued) | MiVoice Office Application Suite (Mitel Application Suite) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | MiVoice Office Application Suite (Mitel Application Suite) | |
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Likelihood to Recommend | 5.3 (116 ratings) | 9.0 (8 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | - (0 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | 8.8 (4 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | MiVoice Office Application Suite (Mitel Application Suite) | |
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Likelihood to Recommend | Discontinued Products | Mitel Networks Corporation |
Pros | Discontinued Products | Mitel Networks Corporation |
Cons | Discontinued Products | Mitel Networks Corporation |
Likelihood to Renew | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Usability | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Reliability and Availability | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Performance | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Support Rating | Discontinued Products | Mitel Networks Corporation |
In-Person Training | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Online Training | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Implementation Rating | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Alternatives Considered | Discontinued Products | Mitel Networks Corporation |
Scalability | Discontinued Products | Mitel Networks Corporation No answers on this topic |
Return on Investment | Discontinued Products | Mitel Networks Corporation |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |