Genesys Multicloud CX (discontinued) vs. SnapSurveys
Genesys Multicloud CX (discontinued) vs. SnapSurveys
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
SnapSurveys | N/A | Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services. Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities,… | $695 per year |
Genesys Multicloud CX (discontinued) | SnapSurveys | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | SnapSurveys | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Survey Distribution |
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Genesys Multicloud CX (discontinued) | SnapSurveys | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Medallia Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | SnapSurveys | |
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Likelihood to Recommend | 7.7 (147 ratings) | 8.0 (8 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | 9.3 (6 ratings) |
Usability | 6.9 (18 ratings) | 8.0 (2 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | 8.0 (1 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | SnapSurveys | |
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Likelihood to Recommend | Discontinued Products | Snap Surveys |
Pros | Discontinued Products | Snap Surveys |
Cons | Discontinued Products | Snap Surveys |
Likelihood to Renew | Discontinued Products | Snap Surveys |
Usability | Discontinued Products | Snap Surveys |
Reliability and Availability | Discontinued Products | Snap Surveys No answers on this topic |
Performance | Discontinued Products | Snap Surveys No answers on this topic |
Support Rating | Discontinued Products | Snap Surveys No answers on this topic |
In-Person Training | Discontinued Products | Snap Surveys No answers on this topic |
Online Training | Discontinued Products | Snap Surveys No answers on this topic |
Implementation Rating | Discontinued Products | Snap Surveys No answers on this topic |
Alternatives Considered | Discontinued Products | Snap Surveys |
Scalability | Discontinued Products | Snap Surveys No answers on this topic |
Return on Investment | Discontinued Products | Snap Surveys |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |