Gensuite vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gensuite
Score 7.6 out of 10
N/A
Gensuite EHS Software applications, from the company of the same name in Cincinnati, span across six functional program areas: Environmental, Health, and Safety (EHS) and Sustainability, Quality, Security, Responsible Sourcing, Product Stewardship, and Equipment Asset Management to ensure workplace needs are completely covered.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.2 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
GensuiteServiceNow Governance, Risk, and Compliance
Editions & Modules
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Offerings
Pricing Offerings
GensuiteServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GensuiteServiceNow Governance, Risk, and Compliance
Top Pros
Top Cons
Features
GensuiteServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Gensuite
-
Ratings
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
5% above category average
Common repository of GRC items00 Ratings8.610 Ratings
Risk management00 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems00 Ratings7.610 Ratings
GRC policy management00 Ratings8.410 Ratings
Incident management00 Ratings8.79 Ratings
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GensuiteServiceNow Governance, Risk, and Compliance
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User Ratings
GensuiteServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
9.0
(1 ratings)
8.0
(11 ratings)
Usability
9.0
(1 ratings)
7.3
(4 ratings)
Support Rating
9.0
(1 ratings)
7.4
(4 ratings)
User Testimonials
GensuiteServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
Gensuite LLC
Gensuite is well suited for concern reporting, it also empowers organisations with enterprise asset management. Gensuite core competency is of safety management system and they have meticulously developed software understanding the needs and expectations of the industries. In an nutshell it can used as Safety Compliance Software along with capabilities of computerised asset management like that of CMMS application. Existing ERP users can integrate safety module alone which is very much powerful given the features available.
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ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
Gensuite LLC
  • Workflow Automation of Safety & Quality Programs
  • Data Analytics of Reported Concerns
  • Behavioural based safety tenets
  • Asset Based tracking of Safety Concern
  • Permit to Work Form
  • Ergonomics Evaluations
  • Report Generation Tools and Customisation
  • Image based tracking of Safety Gaps
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ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
Gensuite LLC
  • Inclusion of More AI Based Tracking
  • Simplifying Workflow and Optimisation
  • More Data based safety inclusion across assets or across process
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ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Usability
Gensuite LLC
Gensuite Mobile UI of simple and its easy to login and in web applications company SSO logins are available which makes life easier. In mealtime you can take images of unsafe acts, unsafe incidents, near misses and other concern reports and directly be logged on to with an click. This feature empowers every employee to participate in the safety program.
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ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Support Rating
Gensuite LLC
There were no good reason to reach their support because demo programs and available tutorials online makes ease of usage of app more explanatory beyond this since its a workflow based application it empowers implementations to design their forms accordingly to own custom needs which makes it easier for trainers to train people for the system
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ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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Alternatives Considered
Gensuite LLC
Used Spotlight in comparison to Gensuite. Spotlight helps you set up things for free Whereas it's not the case with Gensuite. Spotlight is more useful for startup organisations whereas Gensuite is used for organisations across different business domains creating a benchmark across the functions of the company helping the apex management to concentrate on the areas of improvement defining Policies in line with the data acquired.
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ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Return on Investment
Gensuite LLC
  • Brings in Safety Compliance right from top to first-line management
  • Understanding concerns across different domains
  • Risk Assessment and Closure of Risk Gaps through data-based mitigation technique
  • Inclusion of partnering of all key stakeholders across departments into safety process
  • Asset based risk avoidance
  • Location based risk avoidance
  • Facility safety risk mitigation
  • Inclusion of fire safety procedures, risk identification and building safety codes
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ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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