germain CRT vs New Relic | TrustRadius

What users are saying about

Score 8 out of 10

Based on 1 reviews and ratings

Score 8.1 out of 10

Based on 201 reviews and ratings

Feature Rating Comparison

germain CRT

New Relic

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Pros

It provides contextual information so you can reproduce any issue and validate a fix on test environments.
It allows us to identify misbehaving application code or business objects that cause application slowdowns and crashes.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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The New Relic agent does a great job of monitoring and profiling an application.
The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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Verified User

Director in Information Technology

Financial Services Company, 1001-5000 employees

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Cons

Email alerts configuration is not user-friendly
Tuning recommendations that are provided by germain CRT are not always right.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Sometimes we can't drill down deep enough on errors or traces.
Inter communication paths are not obvious (stack) though service maps are helpful at times.
I often feel like it's not really built for cloud monitoring and microservices.
There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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Verified User

Engineer in Engineering

E-Learning Company, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

New Relic 7.4

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

New Relic 7.9

Based on 4 answers

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Verified User

Professional in Engineering

E-Learning Company, 501-1000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

New Relic 10.0

Based on 2 answers

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Performance

No score

No answers yet

No answers on this topic

New Relic 8.0

Based on 2 answers

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Support Rating

germain CRT 9.0

Based on 2 answers

We cannot have any complaints regarding support provided for our deployments by germain CRT. We had some worries that with such big ecosystems of plugins issues are imminent, but it really only takes a few minutes for you to add a new plugin and germain CRT support team is happy to do it for you.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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New Relic 8.0

Based on 6 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

New Relic 8.5

Based on 8 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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Alternatives Considered

germain CRT has a richer set of features when compared with its competition. The pricing policy of germain CRT works better for our type of products. The free trial allowed us to thoroughly evaluate if required features can be found and integrated to our advantage. Availability of both on-premise and cloud deployments is very important for us and not every vendor has it.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.

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Verified User

Team Lead in Engineering

Banking Company, 1001-5000 employees

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Scalability

No score

No answers yet

No answers on this topic

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Return on Investment

germain CRT real-time insights helped us to improve our product UX and technology performance.
We significantly decreased cost of downtime and downtime itself.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

germain CRT Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

New Relic Editions & Modules

Edition

Standard	$99¹
Pro	Contact sales team
Enterprise	Contact sales team
Telemetry Data Platform	0.25³
Proactive Detection	0.25⁴
Incident Intelligence	0.50⁵

per user
per GB
per million app transactions
per incident

Additional Pricing Details

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Rating Summary

germain CRT

New Relic

germain CRT

New Relic

germain CRT

New Relic

germain CRT

New Relic

germain CRT

New Relic

germain CRT

New Relic

germain CRT

New Relic

germain CRT

New Relic

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