What users are saying about
1 Rating
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Top Rated
201 Ratings
1 Rating
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Score 8 out of 100

New Relic

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Top Rated
201 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

germain CRT

It is perfectly suited for keeping all your developers up-to-date with the latest best practices. In the case of a really huge system, the possibility to identify the most critical line of script that needs to be fixed for the most severe production issues is a huge benefit. It will not be that useful for smaller projects with just a few people in the project team.
Anonymous | TrustRadius Reviewer

New Relic

For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

germain CRT
8.0
New Relic
Application monitoring
germain CRT
10.0
New Relic
Database monitoring
germain CRT
9.0
New Relic
Threshold alerts
germain CRT
7.0
New Relic
Predictive capabilities
germain CRT
6.0
New Relic
Application performance management console
germain CRT
7.0
New Relic
Collaboration tools
germain CRT
8.0
New Relic
Out-of-the box templates to monitor applications
germain CRT
8.0
New Relic
Application dependency mapping and thresholding
germain CRT
9.0
New Relic
Virtualization monitoring
germain CRT
7.0
New Relic
Server availability and performance monitoring
germain CRT
10.0
New Relic
Server usage monitoring and capacity forecasting
germain CRT
7.0
New Relic
IT Asset Discovery
germain CRT
8.0
New Relic

Pros

germain CRT

  • It provides contextual information so you can reproduce any issue and validate a fix on test environments.
  • It allows us to identify misbehaving application code or business objects that cause application slowdowns and crashes.
Anonymous | TrustRadius Reviewer

New Relic

  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
Anonymous | TrustRadius Reviewer

Cons

germain CRT

  • Email alerts configuration is not user-friendly
  • Tuning recommendations that are provided by germain CRT are not always right.
Anonymous | TrustRadius Reviewer

New Relic

  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

germain CRT

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.4
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

germain CRT

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.9
Based on 4 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Reliability and Availability

germain CRT

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

germain CRT

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

germain CRT

germain CRT 9.0
Based on 2 answers
We cannot have any complaints regarding support provided for our deployments by germain CRT. We had some worries that with such big ecosystems of plugins issues are imminent, but it really only takes a few minutes for you to add a new plugin and germain CRT support team is happy to do it for you.
Anonymous | TrustRadius Reviewer

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

germain CRT

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

germain CRT

germain CRT has a richer set of features when compared with its competition. The pricing policy of germain CRT works better for our type of products. The free trial allowed us to thoroughly evaluate if required features can be found and integrated to our advantage. Availability of both on-premise and cloud deployments is very important for us and not every vendor has it.
Anonymous | TrustRadius Reviewer

New Relic

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.
Anonymous | TrustRadius Reviewer

Scalability

germain CRT

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

germain CRT

  • germain CRT real-time insights helped us to improve our product UX and technology performance.
  • We significantly decreased cost of downtime and downtime itself.
Anonymous | TrustRadius Reviewer

New Relic

  • I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
  • It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
  • By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
  • Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.
Anonymous | TrustRadius Reviewer

Pricing Details

germain CRT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

germain CRT Editions & Modules

Additional Pricing Details

New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details

Rating Summary

Likelihood to Recommend

germain CRT
8.0
New Relic
8.4

Likelihood to Renew

germain CRT
New Relic
7.4

Usability

germain CRT
New Relic
7.9

Reliability and Availability

germain CRT
New Relic
10.0

Performance

germain CRT
New Relic
8.0

Support Rating

germain CRT
9.0
New Relic
8.0

Implementation Rating

germain CRT
New Relic
8.5

Scalability

germain CRT
New Relic
8.0

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