1 Rating
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Score 8 out of 100
9 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

germain CRT

It is perfectly suited for keeping all your developers up-to-date with the latest best practices. In the case of a really huge system, the possibility to identify the most critical line of script that needs to be fixed for the most severe production issues is a huge benefit. It will not be that useful for smaller projects with just a few people in the project team.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

germain CRT
8.0
Splunk IT Service Intelligence (ITSI)
Application monitoring
germain CRT
10.0
Splunk IT Service Intelligence (ITSI)
Database monitoring
germain CRT
9.0
Splunk IT Service Intelligence (ITSI)
Threshold alerts
germain CRT
7.0
Splunk IT Service Intelligence (ITSI)
Predictive capabilities
germain CRT
6.0
Splunk IT Service Intelligence (ITSI)
Application performance management console
germain CRT
7.0
Splunk IT Service Intelligence (ITSI)
Collaboration tools
germain CRT
8.0
Splunk IT Service Intelligence (ITSI)
Out-of-the box templates to monitor applications
germain CRT
8.0
Splunk IT Service Intelligence (ITSI)
Application dependency mapping and thresholding
germain CRT
9.0
Splunk IT Service Intelligence (ITSI)
Virtualization monitoring
germain CRT
7.0
Splunk IT Service Intelligence (ITSI)
Server availability and performance monitoring
germain CRT
10.0
Splunk IT Service Intelligence (ITSI)
Server usage monitoring and capacity forecasting
germain CRT
7.0
Splunk IT Service Intelligence (ITSI)
IT Asset Discovery
germain CRT
8.0
Splunk IT Service Intelligence (ITSI)

Pros

germain CRT

  • It provides contextual information so you can reproduce any issue and validate a fix on test environments.
  • It allows us to identify misbehaving application code or business objects that cause application slowdowns and crashes.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Anonymous | TrustRadius Reviewer

Cons

germain CRT

  • Email alerts configuration is not user-friendly
  • Tuning recommendations that are provided by germain CRT are not always right.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
  • We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
  • I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

germain CRT

No score
No answers yet
No answers on this topic

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 9.1
Based on 1 answer
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Support Rating

germain CRT

germain CRT 9.0
Based on 2 answers
We cannot have any complaints regarding support provided for our deployments by germain CRT. We had some worries that with such big ecosystems of plugins issues are imminent, but it really only takes a few minutes for you to add a new plugin and germain CRT support team is happy to do it for you.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.3
Based on 3 answers
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.
ShuYun Du | TrustRadius Reviewer

Alternatives Considered

germain CRT

germain CRT has a richer set of features when compared with its competition. The pricing policy of germain CRT works better for our type of products. The free trial allowed us to thoroughly evaluate if required features can be found and integrated to our advantage. Availability of both on-premise and cloud deployments is very important for us and not every vendor has it.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. I think depending on the use case this could either be a good thing or a bad thing. It's definitely something to consider when your consider ITSI vs other competitors.
Anonymous | TrustRadius Reviewer

Return on Investment

germain CRT

  • germain CRT real-time insights helped us to improve our product UX and technology performance.
  • We significantly decreased cost of downtime and downtime itself.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • We've saved quite a bit from legacy monitoring tools like Tivoli/Omnibus from a pure cost perspective
  • We have greatly reduced manual work efforts by building and leveraging self healing integrations for automation tools like Ansible and Bigfix
Anonymous | TrustRadius Reviewer

Pricing Details

germain CRT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

germain CRT
8.0
Splunk IT Service Intelligence (ITSI)
7.8

Likelihood to Renew

germain CRT
Splunk IT Service Intelligence (ITSI)
9.1

Support Rating

germain CRT
9.0
Splunk IT Service Intelligence (ITSI)
8.3

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