What users are saying about
1 Rating
21 Ratings
1 Rating
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Score 8 out of 100
21 Ratings
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Score 9 out of 100

Likelihood to Recommend

germain CRT

It is perfectly suited for keeping all your developers up-to-date with the latest best practices. In the case of a really huge system, the possibility to identify the most critical line of script that needs to be fixed for the most severe production issues is a huge benefit. It will not be that useful for smaller projects with just a few people in the project team.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes works well for BGP monitoring (e.g. watching for hijacks, monitoring external reachability, etc.). If you are already using a tool to perform these functions like BGPmon, going with ThousandEyes can absorb a lot of those features and save on OpEx compared to running two different tools. ThousandEyes also does a great job with reports. A great example of this is tracking availability/uptime. You can build reports including information like "what percentage of time was I not down" and put together reports about how many nines you had last month and pat yourself on the back. If you didn't have a great month, it's possible to isolate incidents that may have led to that reduced uptime, and help yourself find leverage for upgrades or enhancement. As with any tool, ThousandEyes is not going to be a good fit for your organization if only one or two individuals are ever going to use it. At its core, it really shines as a collaborative troubleshooting tool; if you're the only one troubleshooting through ThousandEyes and other people or departments are using other tools, its usefulness starts to fade a bit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

germain CRT
8.0
ThousandEyes
Application monitoring
germain CRT
10.0
ThousandEyes
Database monitoring
germain CRT
9.0
ThousandEyes
Threshold alerts
germain CRT
7.0
ThousandEyes
Predictive capabilities
germain CRT
6.0
ThousandEyes
Application performance management console
germain CRT
7.0
ThousandEyes
Collaboration tools
germain CRT
8.0
ThousandEyes
Out-of-the box templates to monitor applications
germain CRT
8.0
ThousandEyes
Application dependency mapping and thresholding
germain CRT
9.0
ThousandEyes
Virtualization monitoring
germain CRT
7.0
ThousandEyes
Server availability and performance monitoring
germain CRT
10.0
ThousandEyes
Server usage monitoring and capacity forecasting
germain CRT
7.0
ThousandEyes
IT Asset Discovery
germain CRT
8.0
ThousandEyes

Network Performance Monitoring

germain CRT
ThousandEyes
8.3
Network monitoring
germain CRT
ThousandEyes
8.7
Baseline threshold calculation
germain CRT
ThousandEyes
8.6
Alerts
germain CRT
ThousandEyes
9.1
Network capacity planning
germain CRT
ThousandEyes
7.6
Network mapping
germain CRT
ThousandEyes
9.1
Customizable reports
germain CRT
ThousandEyes
8.6
Wireless infrastructure monitoring
germain CRT
ThousandEyes
6.7

Pros

germain CRT

  • It provides contextual information so you can reproduce any issue and validate a fix on test environments.
  • It allows us to identify misbehaving application code or business objects that cause application slowdowns and crashes.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
  • Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
  • Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
  • Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
Kevin Duffey | TrustRadius Reviewer

Cons

germain CRT

  • Email alerts configuration is not user-friendly
  • Tuning recommendations that are provided by germain CRT are not always right.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • pricing model is complicated and mysterious.
  • There is a bit of a learning curve to understanding how tests and alerts work.
  • Would like more ability to organize and view test results. Using account groups helps, but a master view across account groups would be very useful.
  • would like more cloud agents inside eyeball networks.
Anonymous | TrustRadius Reviewer

Support Rating

germain CRT

germain CRT 9.0
Based on 2 answers
We cannot have any complaints regarding support provided for our deployments by germain CRT. We had some worries that with such big ecosystems of plugins issues are imminent, but it really only takes a few minutes for you to add a new plugin and germain CRT support team is happy to do it for you.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.5
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

germain CRT

germain CRT has a richer set of features when compared with its competition. The pricing policy of germain CRT works better for our type of products. The free trial allowed us to thoroughly evaluate if required features can be found and integrated to our advantage. Availability of both on-premise and cloud deployments is very important for us and not every vendor has it.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes stands out from its competition on the below points:1) Their endpoint stability and robustness are better than other tools, which ensures that we detect even minor disruption in our services.2) Reporting & Alerting in ThousandEyes is far better than its competitors. 3) ThousandEyes' gui is web-based, with an easy to use design.4) It can integrate well with other interfaces, hence making it adjustable to your current setup.
Anonymous | TrustRadius Reviewer

Return on Investment

germain CRT

  • germain CRT real-time insights helped us to improve our product UX and technology performance.
  • We significantly decreased cost of downtime and downtime itself.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
Anonymous | TrustRadius Reviewer

Screenshots

germain CRT

Pricing Details

germain CRT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

germain CRT
8.0
ThousandEyes
9.2

Support Rating

germain CRT
9.0
ThousandEyes
9.5

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