What users are saying about
32 Ratings
350 Ratings
32 Ratings
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Score 7.9 out of 100
350 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • GetFeedback ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
  • Qualtrics CoreXM ranks higher in 1 feature set: Survey Distribution

Survey Format & Appearance

10.0

GetFeedback

100%
8.4

Qualtrics

84%
GetFeedback ranks higher in 3/3 features

Survey templates

10.0
100%
7 Ratings
8.6
86%
105 Ratings

Themes

10.0
100%
9 Ratings
8.4
84%
108 Ratings

Custom logo/branding

10.0
100%
8 Ratings
8.3
83%
106 Ratings

Survey Content

10.0

GetFeedback

100%
9.0

Qualtrics

90%
GetFeedback ranks higher in 3/3 features

Changes to live survey

10.0
100%
9 Ratings
9.4
94%
108 Ratings

Question design help

10.0
100%
9 Ratings
8.3
83%
114 Ratings

Multiple question types

10.0
100%
9 Ratings
9.3
93%
124 Ratings

Survey Logic

10.0

GetFeedback

100%
8.5

Qualtrics

85%
GetFeedback ranks higher in 1/1 features

Survey logic flexibility

10.0
100%
9 Ratings
8.5
85%
124 Ratings

Survey Reporting & Analytics

9.0

GetFeedback

90%
8.5

Qualtrics

85%
GetFeedback ranks higher in 4/5 features

Response tracking

10.0
100%
8 Ratings
8.8
88%
121 Ratings

Data export

10.0
100%
9 Ratings
8.8
88%
121 Ratings

Standard reports

9.0
90%
8 Ratings
8.6
86%
115 Ratings

Custom reports

8.0
80%
7 Ratings
8.0
80%
104 Ratings

Analytics

8.0
80%
8 Ratings
8.4
84%
109 Ratings

Survey Administration & Security

10.0

GetFeedback

100%
9.0

Qualtrics

90%
GetFeedback ranks higher in 2/2 features

Access controls

10.0
100%
7 Ratings
8.8
88%
106 Ratings

Compliance

10.0
100%
7 Ratings
9.2
92%
93 Ratings

Survey Distribution

8.0

GetFeedback

80%
8.5

Qualtrics

85%
GetFeedback ranks higher in 1/2 features

Vendor-offered crowdsourcing

9.0
90%
1 Rating
8.1
81%
54 Ratings

Respondent restrictions

7.0
70%
5 Ratings
8.8
88%
83 Ratings

Attribute Ratings

  • GetFeedback is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

10.0

GetFeedback

100%
9 Ratings
8.9

Qualtrics

89%
167 Ratings

Likelihood to Renew

10.0

GetFeedback

100%
2 Ratings
9.4

Qualtrics

94%
41 Ratings

Usability

10.0

GetFeedback

100%
1 Rating
8.9

Qualtrics

89%
18 Ratings

Availability

GetFeedback

N/A
0 Ratings
9.0

Qualtrics

90%
2 Ratings

Performance

GetFeedback

N/A
0 Ratings
5.5

Qualtrics

55%
2 Ratings

Support Rating

10.0

GetFeedback

100%
3 Ratings
8.4

Qualtrics

84%
30 Ratings

Online Training

GetFeedback

N/A
0 Ratings
8.0

Qualtrics

80%
2 Ratings

Implementation Rating

GetFeedback

N/A
0 Ratings
9.0

Qualtrics

90%
2 Ratings

Likelihood to Recommend

GetFeedback

The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Simon Whight | TrustRadius Reviewer

Qualtrics

Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
Caroline Wong | TrustRadius Reviewer

Pros

GetFeedback

  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
Scott Superko | TrustRadius Reviewer

Qualtrics

  • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
  • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
  • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
Kevin Bone | TrustRadius Reviewer

Cons

GetFeedback

  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
Karol Clark | TrustRadius Reviewer

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Anonymous | TrustRadius Reviewer

Pricing Details

GetFeedback

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$20 per month

GetFeedback Editions & Modules

Additional Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$1,500 per user/per year

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

Likelihood to Renew

GetFeedback

GetFeedback 10.0
Based on 2 answers
I'll keep this running forever!
Simon Whight | TrustRadius Reviewer

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Usability

GetFeedback

GetFeedback 10.0
Based on 1 answer
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
Simon Whight | TrustRadius Reviewer

Qualtrics

Qualtrics 8.9
Based on 18 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Support Rating

GetFeedback

GetFeedback 10.0
Based on 3 answers
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Karol Clark | TrustRadius Reviewer

Qualtrics

Qualtrics 8.4
Based on 30 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Online Training

GetFeedback

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Implementation Rating

GetFeedback

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Alternatives Considered

GetFeedback

GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
Nathan Baker | TrustRadius Reviewer

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Luke Ferrel | TrustRadius Reviewer

Return on Investment

GetFeedback

  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
Anonymous | TrustRadius Reviewer

Qualtrics

  • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
  • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
  • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Joshua Melder | TrustRadius Reviewer

Screenshots

GetFeedback

Add comparison