What users are saying about
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324 Ratings
24 Ratings
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Score 9 out of 100

Qualtrics

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324 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

GetFeedback, by SurveyMonkey

The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Simon Whight | TrustRadius Reviewer

Qualtrics

I think Qualtrics CoreXM can be used in nearly every scenario. It is best suited for internal or external gathering of the voice of the customer through product/service satisfaction surveys, disenrollment surveys, net promoter scores, post-meeting satisfaction surveys, comparison surveys (conjoint studies), etc. It also works well as a knowledge-transfer assessment tool (for tests or quizzes). Also, as a way to capture registrations or RSVPs. It is not as well suited for managing an online community forum that relies on participants to see and react to comments/responses from other members of the online community (like social media). There are other products better suited for that use case.
Kevin Bone | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

GetFeedback, by SurveyMonkey
9.0
Qualtrics
8.2
Survey templates
GetFeedback, by SurveyMonkey
9.0
Qualtrics
8.4
Themes
GetFeedback, by SurveyMonkey
9.0
Qualtrics
7.7
Custom logo/branding
GetFeedback, by SurveyMonkey
9.0
Qualtrics
8.5

Survey Content

GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.7
Changes to live survey
GetFeedback, by SurveyMonkey
9.5
Qualtrics
9.0
Question design help
GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.1
Multiple question types
GetFeedback, by SurveyMonkey
9.5
Qualtrics
9.0

Survey Logic

GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.7
Survey logic flexibility
GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.7

Survey Reporting & Analytics

GetFeedback, by SurveyMonkey
9.0
Qualtrics
8.6
Response tracking
GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.7
Data export
GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.9
Standard reports
GetFeedback, by SurveyMonkey
9.0
Qualtrics
8.6
Custom reports
GetFeedback, by SurveyMonkey
8.5
Qualtrics
8.1
Analytics
GetFeedback, by SurveyMonkey
8.5
Qualtrics
8.6

Survey Administration & Security

GetFeedback, by SurveyMonkey
9.8
Qualtrics
8.7
Access controls
GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.7
Compliance
GetFeedback, by SurveyMonkey
10.0
Qualtrics
8.7

Survey Distribution

GetFeedback, by SurveyMonkey
7.8
Qualtrics
8.6
Vendor-offered crowdsourcing
GetFeedback, by SurveyMonkey
8.0
Qualtrics
8.5
Respondent restrictions
GetFeedback, by SurveyMonkey
7.5
Qualtrics
8.7

Pros

GetFeedback, by SurveyMonkey

  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
Scott Superko | TrustRadius Reviewer

Qualtrics

  • There are both personal and shared libraries for individual users and business teams.
  • Extremely intuitive user-interface that familiarizes users with the platform quickly.
  • One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management
Joshua Melder | TrustRadius Reviewer

Cons

GetFeedback, by SurveyMonkey

  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
Karol Clark | TrustRadius Reviewer

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

GetFeedback, by SurveyMonkey

GetFeedback, by SurveyMonkey 10.0
Based on 2 answers
I'll keep this running forever!
Simon Whight | TrustRadius Reviewer

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Usability

GetFeedback, by SurveyMonkey

GetFeedback, by SurveyMonkey 9.5
Based on 2 answers
A great tool to use for all levels and experiences in any organization. Price to ROI is [well] worth it. The data is easily shared and read, but there are limitations to compiling data [from] multiple surveys - you cant merge data from multiple surveys to create a new answer set.
Chase Zhang | TrustRadius Reviewer

Qualtrics

Qualtrics 8.9
Based on 19 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Support Rating

GetFeedback, by SurveyMonkey

GetFeedback, by SurveyMonkey 8.5
Based on 4 answers
Great support for easy questions and concerns, reps are fast to reply to support cases, and calling in usually is an average 10-15 minute wait time. But when the issue is complicated or complex, getting an answer takes longer or usually never solved. The problems and issues solved can range from satisfied to [leave] you with other questions.
Chase Zhang | TrustRadius Reviewer

Qualtrics

Qualtrics 8.6
Based on 31 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Online Training

GetFeedback, by SurveyMonkey

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Implementation Rating

GetFeedback, by SurveyMonkey

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Alternatives Considered

GetFeedback, by SurveyMonkey

GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
Nathan Baker | TrustRadius Reviewer

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Luke Ferrel | TrustRadius Reviewer

Return on Investment

GetFeedback, by SurveyMonkey

  • Seeing the customer journey is a major positive and how they have developed our relationship over time
  • It does make things a little crowded in the Salesforce object, making things more time-consuming, but this is something that gets better once you become more knowledgeable
  • We needed to see what we were doing right and wrong in our products and without this tool, there would be no way we could do that.
Anonymous | TrustRadius Reviewer

Qualtrics

  • It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
  • The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
  • The time to analyze raw text data is significantly less when you add Text iQ to your license.
Corinne Gibson | TrustRadius Reviewer

Screenshots

GetFeedback, by SurveyMonkey

Pricing Details

GetFeedback, by SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

GetFeedback, by SurveyMonkey Editions & Modules

Additional Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

GetFeedback, by SurveyMonkey
9.0
Qualtrics
8.6

Likelihood to Renew

GetFeedback, by SurveyMonkey
10.0
Qualtrics
9.4

Usability

GetFeedback, by SurveyMonkey
9.5
Qualtrics
8.9

Reliability and Availability

GetFeedback, by SurveyMonkey
Qualtrics
9.0

Performance

GetFeedback, by SurveyMonkey
Qualtrics
5.5

Support Rating

GetFeedback, by SurveyMonkey
8.5
Qualtrics
8.6

Online Training

GetFeedback, by SurveyMonkey
Qualtrics
8.0

Implementation Rating

GetFeedback, by SurveyMonkey
Qualtrics
9.0

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