GetFeedback vs. Qualtrics XM for Strategy and Research

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GetFeedback
Score 6.7 out of 10
N/A
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
$20
per month
Qualtrics
Score 7.4 out of 10
N/A
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
$1,500
per user/per year
Pricing
GetFeedbackQualtrics XM for Strategy and Research
Editions & Modules
No answers on this topic
Research Core 1
1,500
per user/per year
Offerings
Pricing Offerings
GetFeedbackQualtrics
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
GetFeedbackQualtrics XM for Strategy and Research
Top Pros
Top Cons
Features
GetFeedbackQualtrics XM for Strategy and Research
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GetFeedback
10.0
9 Ratings
25% above category average
Qualtrics XM for Strategy and Research
-
Ratings
Survey templates10.07 Ratings00 Ratings
Themes10.09 Ratings00 Ratings
Custom logo/branding10.08 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GetFeedback
10.0
9 Ratings
15% above category average
Qualtrics XM for Strategy and Research
-
Ratings
Changes to live survey10.09 Ratings00 Ratings
Question design help10.09 Ratings00 Ratings
Multiple question types10.09 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GetFeedback
10.0
9 Ratings
18% above category average
Qualtrics XM for Strategy and Research
-
Ratings
Survey logic flexibility10.09 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GetFeedback
9.0
9 Ratings
9% above category average
Qualtrics XM for Strategy and Research
-
Ratings
Response tracking10.08 Ratings00 Ratings
Data export10.09 Ratings00 Ratings
Standard reports9.08 Ratings00 Ratings
Custom reports8.07 Ratings00 Ratings
Analytics8.08 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GetFeedback
10.0
7 Ratings
18% above category average
Qualtrics XM for Strategy and Research
-
Ratings
Access controls10.07 Ratings00 Ratings
Compliance10.07 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GetFeedback
8.0
5 Ratings
1% below category average
Qualtrics XM for Strategy and Research
-
Ratings
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions7.05 Ratings00 Ratings
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PG Forsta HX Platform
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User Ratings
GetFeedbackQualtrics XM for Strategy and Research
Likelihood to Recommend
10.0
(9 ratings)
3.8
(170 ratings)
Likelihood to Renew
10.0
(2 ratings)
9.4
(41 ratings)
Usability
10.0
(1 ratings)
4.0
(21 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
5.5
(1 ratings)
Support Rating
10.0
(2 ratings)
1.9
(22 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GetFeedbackQualtrics XM for Strategy and Research
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
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Qualtrics
Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
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Pros
Momentive (SurveyMonkey, Inc)
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
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Qualtrics
  • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
  • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
  • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
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Cons
Momentive (SurveyMonkey, Inc)
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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Qualtrics
  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
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Qualtrics
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
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Usability
Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
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Qualtrics
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
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Support Rating
Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
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Qualtrics
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
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Online Training
Momentive (SurveyMonkey, Inc)
No answers on this topic
Qualtrics
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
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Implementation Rating
Momentive (SurveyMonkey, Inc)
No answers on this topic
Qualtrics
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
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Alternatives Considered
Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
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Qualtrics
]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
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Return on Investment
Momentive (SurveyMonkey, Inc)
  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
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Qualtrics
  • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
  • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
  • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
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ScreenShots

Qualtrics Screenshots

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