Likelihood to Recommend It [Ginger] is a perfect tool for daily work because it has allowed us to create and write better content with exceptional writing and excellent grammar. It has an MS Word add-on [and] our team has used it through a desktop application and mobile. It has proven to be an appropriate platform for all companies; the API has allowed us to deeply review all the grammar, and each document or HTML pages to correct any type of error.
Read full review Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Read full review Pros [It] allows you to create sentences with the use of various keywords, synonyms, and the best expressions that help create a perfect sentence. It has exceptional features and functions powered by the best AI technology. This platform can be used from any device and through the web, it provides you with tools such as Linkedin, Facebook, Outlook, Gmail, Salesforce, among others. You can receive recommendations from Ginger no matter what you are doing in your browser. Read full review Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees. Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL. They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community. Read full review Cons In the Company, we have worked for a year with the application and we have not found fault in it and we like everything that it allows us to do immediately and with great ease since its handling of spelling makes it very efficient, which wakes that our intelligence is better artificially. Read full review Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them. Read full review Likelihood to Renew They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Read full review Usability I like the integration with Microsoft Office.
Read full review The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Read full review Performance Even if it's a small program, it uses a fair amount of memory resources.
Read full review Support Rating I haven't experienced working with Ginger's support. The platform is straightforward and didn't require any support.
Read full review Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
Read full review Alternatives Considered Have used
Grammarly ealrier which is also a good tool available in market. If comparing the cost thing then i believe GInger is a bit costly [Premium/Buisness] version compare to
Grammarly . However, In my opinion it is completely dependent on the end user that how comfortable they are while using a software/API like this. For me, Ginger is the first option to use for my learning/writing skills.
Read full review We are just in the early stages of looking into
HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.
Read full review Return on Investment Ginger is helpful for many of my students, it takes some of the stress off writing. It also allows you to send off important emails with confidence. Ginger is a great tool that can help you focus on content as opposed to structure. Read full review Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us. Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly. Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money! Read full review ScreenShots Higher Logic Thrive Screenshots