Gladly

Gladly

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gladly	Score 8.3 out of 10	N/A	Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.	$38 Per Month Per User

Pricing

Gladly

Editions & Modules

Task Based: $38.00
Per Month Per User
Customer Facing: $150.00
Per Month Per User

Offerings

Pricing Offerings
Gladly
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Gladly
Considered Both Products	Gladly FP Fallon Penrod Independent Contractor Chose Gladly Gladly is in a league of its own. None of the other companies I have rated can stack up to Gladly's abilities. You can communicate with customers and coworkers alike. This makes it easy for everyone to be able to be on the same page no matter the topic discussed. Incentivized Helpful? Drew Chamberlain Director of Operations and Customer Experience Chose Gladly Gladly truly delivers what other vendors promote: True Omnichannel support. Easy to use UI. Robust reporting. Incentivized Helpful?
Top Pros	Pro Emails and phone Pro Phone numbers Pro Easy to use
Top Cons	Minus Reporting capabilities Minus Completed tasks

Features

Gladly

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Gladly 8.0 2 Ratings 1% above category average
Organize and prioritize service tickets	5.02 Ratings
Expert directory	10.01 Ratings
ITSM collaboration and documentation	10.02 Ratings
Ticket creation and submission	10.01 Ratings
Ticket response	5.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Gladly 10.0 1 Ratings 25% above category average
External knowledge base	10.01 Ratings
Internal knowledge base	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Gladly 10.0 2 Ratings 26% above category average
IVR	10.02 Ratings
Social integration	10.02 Ratings
Email support	10.02 Ratings
Help Desk CRM integration	10.02 Ratings

Best Alternatives
	Gladly
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	Gladly
Likelihood to Recommend	10.0 (2 ratings)
Likelihood to Renew	10.0 (1 ratings)
Support Rating	10.0 (1 ratings)

User Testimonials
	Gladly
Likelihood to Recommend	Gladly Software Any business that has a customer base could benefit from Gladly. If you call, text, social media message, etc Gladly can do all of these functions and keeps all of these conversations easily located so that you can refer back to previous conversations. The ability to leave notes on the account is very helpful. Incentivized FP Fallon Penrod Independent Contractor Read full review
Pros	Gladly Software Easy to use interface. Supporting customers is as easy as texting a friend. True Omnichannel support system where all channels live on the same screen without the need to hop between applications. Built-in knowledgebase (Answers) reducing team member ramp time and providing a template for consistent solutions for our customers. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review
Cons	Gladly Software Gladly has errors where it times out and I lose a call. Which negatively reflects on me. If a contact is not currently assigned to me and I don’t know their info I can’t find them easily even if I was associated with the ticket. The inbox could notify you better of completed tasks and keep better track of your history in your own account. Incentivized FP Fallon Penrod Independent Contractor Read full review
Likelihood to Renew	Gladly Software Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction Incentivized FP Fallon Penrod Independent Contractor Read full review
Support Rating	Gladly Software Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review
Alternatives Considered	Gladly Software Gladly truly delivers what other vendors promote: True Omnichannel support. Easy to use UI. Robust reporting. Full SaaS solution. Built-in knowledgebase. Simple implementation. Great support team. True business partnership. Full 360 views of your customer. Reduced ramp time for agents. It truly is the future of Customer Support software. True game changer. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review
Return on Investment	Gladly Software It positively helps us communicate with each other before we communicate with the timer if there are any questions or issues. Gladly helps prioritize email vs phone call and chat so that you are focusing on the most important task at hand. Gladly allows you to view what other representatives are doing and if they are busy or available for questions. Incentivized FP Fallon Penrod Independent Contractor Read full review
ScreenShots