Likelihood to Recommend Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
Read full review AnyMeeting Pro is an easy-to-use tool and it is very resourceful as it comes with most features you would need for video conferencing and basic interactions. AnyMeeting conferencing eases most video conferencing issues. Most users can perform a video conferencing session at any time for strategy meetings or large groups. One of the features we enjoyed was seeing so many coworker's faces during the pandemic. It kept us connected with everyone.
Read full review Pros Being able to start a meeting right from your task bar with minimal clicks is key for great customer service. The ability to customize our support domain makes it an easy address to verbally give the customer. Read full review Ease of use -- setting up a meeting is quick and simple, and so is presenting. PowerPoints can be pre-loaded into the system and displayed/controlled without screen-sharing. Questions and Answers are easily managed in a platform that allows you to view them in a single pane and dismiss them as you answer. Customization of registration forms -- gather the information you need from your registrants. Live Chat is always quick and helpful. The webinar system is browser-based, even for presenters, so you can present from anywhere without needing to download an application. Built-in time zone converter on our webinar registration pages is useful, as we invite companies worldwide to our webinars. Read full review Cons We would like more reporting features and more granularity with what we see. We would like to schedule our own reports. We would like more control over the user templates. Read full review It could be clearer, from an admin standpoint, which meeting options allow you to record, prior to setting up the meeting. I don't use it frequently enough to remember which type of meeting will allow me to record, and it takes an extra minute to figure this out when I schedule meetings ahead of time. Hallie Bulkin Owner & Founder | Pediatric Speech Language & Feeding Pathologist
Read full review Usability I give it a nine due to no fault really of the software. It mostly has to deal with buffering and bandwidth issues that could cause the program to not perform as promised. However, this is an area where most also fail. Our current software is horrible in comparison. Not being a decision-maker keeps us from enjoying AnyMeeting Pro on a more common basis. I would rather use this than Teams.
Read full review Support Rating Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Read full review Never had to deal with customer support myself. I was told by our tech team that they were pretty responsive and again most issues could not be resolved due to the bandwidth of those attending meetings. The higher the bandwidth the more amazing the performance and the overall meeting flow and results.
Read full review Alternatives Considered Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Read full review AnyMeeting's free version beats Zoom's free version because of the time limit Zoom imposes on free meetings. However, when going for a paid version, Zoom outperforms AnyMeeting's paid version. The video quality seems to be higher in Zoom. There is also more features available in Zoom as a whole, and I've never had someone not be able to join the Zoom meeting.
Read full review Return on Investment Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly. The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance. Overall, this has helped our team managers train their teams on the product more efficiently. Read full review AnyMeeting made it easier and faster for me and my team to set up online meetings and conference calls, thus saving quite a bit of time. Due to some over runs of meetings, I have to have a back up service just in case. Read full review ScreenShots Intermedia AnyMeeting Pro Screenshots