What users are saying about
2 Ratings
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Top Rated
1806 Ratings
2 Ratings
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Score 8 out of 100

TeamViewer

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Top Rated
1806 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Glance

It is an easy solution to add on top of your existing stack and can be deployed relatively easily. Unlike Skype, Teams, or Hangouts, it is not dependent on other pieces of technology to work. It is a great standalone application. Support is very helpful when needed.This application would not be a good fit if your organization is trying to consolidate your technology stack. It provides redundant features of software you may already own.
Anonymous | TrustRadius Reviewer

TeamViewer

For companies that run their businesses globally, Teamviewer is the right application to remotely connect all the devices, and work effectively without problems. Also, Teamviewer is the perfect training program, which ensures that one can access the screen of the other person, and teach them a certain concept. Finally, for equal information access, Teamviewer is the cost effective program.
David Vlad | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Glance
9.0
TeamViewer
High quality audio
Glance
9.0
TeamViewer
High quality video
Glance
9.0
TeamViewer
Low bandwidth requirements
Glance
9.0
TeamViewer
Mobile support
Glance
9.0
TeamViewer

Screen Sharing

Glance
10.0
TeamViewer
Desktop sharing
Glance
10.0
TeamViewer

Online Meetings / Events

Glance
10.0
TeamViewer
Record meetings / events
Glance
10.0
TeamViewer

Online Events Security

Glance
7.0
TeamViewer
User authentication
Glance
7.0
TeamViewer

Remote Administration

Glance
TeamViewer
8.4
Screen sharing
Glance
TeamViewer
9.0
File transfer
Glance
TeamViewer
8.3
Instant message
Glance
TeamViewer
7.8
Secure remote access with Smart Card authentication
Glance
TeamViewer
8.5
Access to sleeping/powered-off computers
Glance
TeamViewer
7.2
Over-the-Internet remote session
Glance
TeamViewer
9.0
Initiate remote control from mobile
Glance
TeamViewer
8.4
Remote management of servers & workstations
Glance
TeamViewer
8.7
Remote Active Directory® management
Glance
TeamViewer
8.4
Centralized management dashboard
Glance
TeamViewer
8.2
Session record
Glance
TeamViewer
8.5
Annotations
Glance
TeamViewer
8.8
Monitoring and Alerts
Glance
TeamViewer
8.3
Multi-platform remote control
Glance
TeamViewer
8.8

Pros

Glance

  • Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
  • The ability to customize our support domain makes it an easy address to verbally give the customer.
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer maintains a highly stable quality as far as video is concerned, as this is not lost even if the connection is poor, even if the image may freeze. This quality is generally in HD 4k depending on the platform's previous settings, or in any case, by default by the service.
  • TeamViewer organizes the maintenance sessions so well that it is not really necessary to separate them in order to work on any of them specifically. This is very useful if you need to quickly get the file within a single session and sessions of other categories are involved.
  • TeamViewer maintains a good catalog of templates for maintenance sessions, which would be useful in case you do not have enough knowledge in running the service, as these templates, despite being relatively limiting simple, meet the necessary features to cover a stable maintenance.
  • Teamviewer provides a unique customer service among remote maintenance service development companies, with quick solutions that make our maintenance work not only as optimized as possible, but also as technically interesting as possible, presenting us with new ways of working within the platform that we were not previously familiar with.
  • Using teamviewer's configuration options has been one of the most comfortable activities of our entire work management, because with the entire structure that keeps the software running, we can easily compensate for all incidents that occur during maintenance sessions and make sure that they do not happen again in the future.
Richard Delgado | TrustRadius Reviewer

Cons

Glance

  • It would be nice to have a calendar plug-in that provides meeting details to the client.
  • While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer chats cannot be scheduled as a group.
  • No remote configuration methods for cell phones are available
  • Lacks many collaboration oriented tools, such as a brainstorming collection system -No scheduling of any kind for group chats.
  • Cannot schedule any kind of activities once the sessions are over.
Murray Clear | TrustRadius Reviewer

Likelihood to Renew

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 4 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 4 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Glance

Glance 10.0
Based on 2 answers
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 7.2
Based on 54 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 12 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Glance

Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is better than RDS because of the way it handles the video. At the core, they are both remote control applications. However the method for implementation is quite different. RDS gives you 90% experience of physically being at the terminal but TeamViewer gives you the same experience as if you were sitting in front of the remote host.
Anonymous | TrustRadius Reviewer

Scalability

Glance

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Glance

  • Our customers are very happy with the ease of the application.
  • Pricing can be a bit high. It helps to ask for a pricing review every once in a while.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Glance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Glance Editions & Modules

Edition
Lite$19.001
Professional$35.001
  1. Per Month
Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Glance
8.0
TeamViewer
8.2

Likelihood to Renew

Glance
TeamViewer
9.4

Usability

Glance
TeamViewer
8.9

Reliability and Availability

Glance
TeamViewer
8.0

Performance

Glance
TeamViewer
9.0

Support Rating

Glance
10.0
TeamViewer
7.2

In-Person Training

Glance
TeamViewer
5.0

Online Training

Glance
TeamViewer
8.9

Implementation Rating

Glance
TeamViewer
10.0

Scalability

Glance
TeamViewer
10.0

Add comparison