Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
Anyone who needs assistance with a work-related issue can take advantage of this service. Because of this, the entire company benefits from increased effectiveness, openness, and output in all areas. Sharing a computer's screen has been an enormous help. Stability issues increase when a major meeting occurs. Make sure you buy the paid version because you won't find a good free version.
Embed meeting link feature- The feature is unique to Zoho Meeting and helps attach meeting link to website, thus anyone accessing [the] website can join the meeting with just one click of a button.
Surveys and questions are prepared pretty seamlessly in Zoho Meeting as compared to other video conferencing applications.
As mentioned earlier, webinar analytics i.e. the way all the questions and surveys data is presented in .csv file is very easy to understand and helps the team lead a lot in understanding and getting to know the team better.
Zoho Meeting is very easy to use and very effective collaborating tool. If I say about the usability, this application is highly usable because oaf it's cost effective nature, user friendly interface, empathetic customer services and amazing application features. Most importantly, it ensures data security for the company. Overall, the usability of the application is trustworthy.
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Zoho Meeting's support team was always good their response time. Many of their customers come to them with a complete lack of knowledge and I think they're well aware of that. they were friendly and knowledgeable so it was always a good experience contacting them. but I think it's better if they can open a hotline for their paying customers
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Zoho Meeting is very affordable and it suits better for the small business like ours. In addition to these, it offers the same features Microsoft Teams does. It has better adaptability compared to teams both in desktop and mobile applications. Moreover, it ensures data security as they do not rely on 3rd party
Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
Overall, this has helped our team managers train their teams on the product more efficiently.
