GlarAssist vs. GoTo Resolve

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GlarAssist
Score 0.0 out of 10
N/A
GlarAssist is an enterprise-grade Augmented Reality Visual Remote Assistance product. GlarAssist enables hands-free recordable video calling with Augmented Reality annotations, chat, freeze mode, file transfer, and sessions’ analytics. The product helps experts provide real-time instructions to workers, or customers, to speed up and guarantee efficient problem resolutions. Even though GlarAssist is focused on the Manufacturing and Field Services industries, the vendor states any…N/A
GoTo Resolve
Score 7.9 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
GlarAssistGoTo Resolve
Editions & Modules
No answers on this topic
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
GlarAssistGoTo Resolve
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Features
GlarAssistGoTo Resolve
Management Tasks
Comparison of Management Tasks features of Product A and Product B
GlarAssist
-
Ratings
GoTo Resolve
7.5
16 Ratings
4% above category average
Patch Management00 Ratings7.516 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
GlarAssist
-
Ratings
GoTo Resolve
9.0
38 Ratings
7% above category average
Attended device access00 Ratings9.437 Ratings
Unattended device access00 Ratings8.431 Ratings
Mobile device access00 Ratings8.524 Ratings
Virtual device access00 Ratings9.027 Ratings
Multiple-display support00 Ratings9.332 Ratings
Multiple concurrent sessions00 Ratings9.631 Ratings
Best Alternatives
GlarAssistGoTo Resolve
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Medium-sized Companies
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 8.9 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
GlarAssistGoTo Resolve
Likelihood to Recommend
-
(0 ratings)
8.7
(95 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(15 ratings)
Usability
-
(0 ratings)
9.2
(76 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.3
(6 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
GlarAssistGoTo Resolve
Likelihood to Recommend
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
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Pros
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
  • Provides a means to quickly connect and remotely control a client's workstation.
  • Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
  • Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
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Cons
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
  • User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options.
  • Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go.
  • Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports.
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Likelihood to Renew
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
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Reliability and Availability
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
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Return on Investment
Glartek
No answers on this topic
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
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ScreenShots

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board