GoCo vs. Novatime (discontinued)

It's great for a small company who needs an easy way to save employee data. It's harder to use if you have complex needs or compliance. I often find I know more about HR-related things than our customer support representative, and they're unable to share how GoCo will comply with legal changes.

Incentivized

We continue to remain the only professional baseball team that utilizes NOVAtime for our scheduling of staff, mostly because it was designed to schedule hospital workers. The lag time when updating the ASM is extremely time consuming and the inability to work in multiple internet tabs or windows makes it that much more inefficient. I am sure it is a fantastic system for other organizations but it continues to be a challenge for us.

Incentivized

• Support staff is ready to respond with any questions I have.
• Communication about new offerings and ways to make things easier is great.
• Site is very user friendly and easy to find what I'm/staff is looking for.

• The report database is very extensive--there is a report for everything
• Easy to use
• Various ways for EEs and supervisors to access information

Incentivized

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

• There does need to be more support and knowledge when it comes to alternate workweek schedule types (9/80, etc.), as there have been a few unique challenges with those.

The overall satisfaction within the organization has been luke warm, at best. The software may be more conducive for a hospital but I believe there is a reason why we are the lone baseball team utilizing it.

Incentivized

We are very pleased with the product and the support we receive when we have a question or a request. We have been assigned specific support members who know our business and our expectations. Our employees find the platform to be user-friendly and self-explanatory which reduces the number of questions that our HR team has to field.

Incentivized

On the employee's side of things, Novatime is pretty intuitive and fairly easy to use. All they have to do is either press a button to punch in or punch out. If they are entering in their hours, all they have to do is type in the number of hours per day. On the manager's side of things, Novatime is also fairly easy to use. It highlights in red any missed punches and in green any OT that the employee has. There are links on the homepage of the manager's page that will lead them to a list of all their employees' missed punches for a pay period and they can fix them all before payroll is due. Novatime becomes a bit more complicated on the administrator's side. The issues I have run into with Novatime normally come after updates/upgrades to their system. They have been getting better, but the administrator's side is still a bit clunky and takes a while to find what you are looking for. It is not as intuitive as the other sides and takes a bit of computer knowledge to figure it out.

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

The program itself can be customized in many different ways to meet the needs of the company/organization that it is working with. The charts/graphs on the new homepage are somewhat helpful and link to useful information. It has some really nice scheduling features that allow managers to see the difference between hours expected to work and actual hours worked as well as overtime, absences, and non-scheduled shifts. Processing payroll is quite simple. PTO request off is straightforward.

Incentivized

GoCo was my first choice during the selection process. It was the most user friendly. It has the cleaned appearance. The staff was easy to communicate with. And as a small non-profit, the pricing was good.

The product is easy to use, and everyone picks up on it quickly. It is less expensive, and has more to offer than any other product I’ve found.

• We save so much time when onboarding new employees
• We look much more organized and professional in the new hire process (because we are, thanks to GoCo)

• We have had a few scenarios where the PTO accrual dropped off and it did take 3 attempts of reaching out to customer service to get it sorted.
• The customer service team has collaborated with me in creating new PTO categories to automate certain needs to save me some time.

Incentivized