GoContact vs. Presence Inbound

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Presence Inbound
Score 8.0 out of 10
N/A
Presence Inbound is the call center platform from Presence Technology, headquartered in Madrid, Spain. It features analytics, automated workflows, scripting, and other standard call management tools to support customer service interactions.N/A
Pricing
GoContactPresence Inbound
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GoContactPresence Inbound
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GoContactPresence Inbound
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
11% above category average
Presence Inbound
-
Ratings
Agent dashboard9.02 Ratings00 Ratings
Validate callers10.02 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding9.02 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings00 Ratings
Warm transfer10.02 Ratings00 Ratings
Predictive dialing10.02 Ratings00 Ratings
Interactive voice response9.02 Ratings00 Ratings
REST APIs10.01 Ratings00 Ratings
Call scripts9.02 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration9.02 Ratings00 Ratings
CRM software integration10.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
Presence Inbound
-
Ratings
Inbound call routing9.92 Ratings00 Ratings
Omnichannel inbound routing9.92 Ratings00 Ratings
Recording9.02 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics9.02 Ratings00 Ratings
Historical reporting9.02 Ratings00 Ratings
Live reporting9.02 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
GoContactPresence Inbound
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
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Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoContactPresence Inbound
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GoContactPresence Inbound
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Enghouse
Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Enghouse
  • Real time reporting
  • Historical Reports
  • Supervisor interface
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Enghouse
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
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Likelihood to Renew
GoContact
No answers on this topic
Enghouse
Price. Easy to use. Support.
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Enghouse
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Enghouse
No answers on this topic
Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Enghouse
I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
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Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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Enghouse
  • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
  • In our sales presentations, Presence is one of our major strengths.
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ScreenShots