GoContact vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Vonage Contact Center for Salesforce
Score 8.2 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
GoContactVonage Contact Center for Salesforce
Editions & Modules
No answers on this topic
Essentials
Contact sales team
Contact sales team
Select
Contact sales team
Contact sales team
Express
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Offerings
Pricing Offerings
GoContactVonage Contact Center for Salesforce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GoContactVonage Contact Center for Salesforce
Top Pros
Top Cons
Features
GoContactVonage Contact Center for Salesforce
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
11% above category average
Vonage Contact Center for Salesforce
6.0
4 Ratings
34% below category average
Agent dashboard9.02 Ratings3.02 Ratings
Validate callers10.02 Ratings8.03 Ratings
Outbound response9.02 Ratings3.02 Ratings
Call forwarding9.02 Ratings3.13 Ratings
Click-to-call (CTC)9.01 Ratings7.04 Ratings
Warm transfer10.02 Ratings5.14 Ratings
Predictive dialing10.02 Ratings9.01 Ratings
Interactive voice response9.02 Ratings5.03 Ratings
REST APIs10.01 Ratings8.02 Ratings
Call scripts9.02 Ratings8.01 Ratings
Call tracking9.02 Ratings2.03 Ratings
Multichannel integration9.02 Ratings10.01 Ratings
CRM software integration10.02 Ratings7.04 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
Vonage Contact Center for Salesforce
6.5
4 Ratings
27% below category average
Inbound call routing9.92 Ratings7.03 Ratings
Omnichannel inbound routing9.92 Ratings10.02 Ratings
Recording9.02 Ratings4.14 Ratings
Quality management10.01 Ratings5.13 Ratings
Call analytics9.02 Ratings4.13 Ratings
Historical reporting9.02 Ratings4.14 Ratings
Live reporting9.02 Ratings4.14 Ratings
Customer surveys9.01 Ratings10.02 Ratings
Customer interaction analytics10.01 Ratings10.02 Ratings
Best Alternatives
GoContactVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoContactVonage Contact Center for Salesforce
Likelihood to Recommend
10.0
(2 ratings)
2.1
(6 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
GoContactVonage Contact Center for Salesforce
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Read full review
Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
Read full review
Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
Read full review
Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Read full review
Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Read full review
Vonage
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Read full review
Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Read full review
Vonage
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Read full review
Vonage
I have personally not used their support, but I hear from our admin that it is good.
Read full review
Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Read full review
Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
Read full review
Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Read full review
Vonage
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Read full review
ScreenShots