GoMembers Enterprise vs. Hivebrite

The product was purchased four years before implementation. After having been stalled for more than a year, we were tapped to get the software setup and implemented on a tight six-month deadline. And because we hadn't been involved in the selection process and primary setup, we basically had to start from scratch. I can't say what questions were asked, since I wasn't a part of the selection process, but if you are - and beyond anything else - know upfront what your overall business objective goals and end results are before selecting a product. If the product doesn't meet your needs - with or without modification - keep moving. Research, research, research.

Hivebrite is a great platform if you and your team do not want to manage a custom-built website - which can be both time-consuming and costly.

Incentivized

• Membership management.
• Meeting management and registration.
• Accounts receivable.

• Fast responding customer service with enthusiastic willingness to solve your tech problems.
• Continual upgrades to platform's UX/UI.
• Comprehensive support resources and articles.

Incentivized

• The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
• The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
• The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.

• LMS - It would be great if native learning management system functions could be added to the platform.
• 1:1 Conversations - the private messaging feature could definitely be improved upon.
• Language integration - being able to translate comments and conversations on the platform would be helpful to our global audience.

Incentivized

As with any company, we are always looking and interested in technology that can make our operations run smooth. I don't believe we'll be changing providers anytime soon, however if our needs grow and Aptean/GoMembers isn't capable of that functionality we will be required to look elsewhere

Some of the GoMembers CRM is intuitive, some is counter-intuitive. What might seem like common sense to me might not to another user. Having been through the setup of the product, it's easier for me to anticipate the steps needed to complete a task. For the average user, possibly not.

Support from our project manager and trainers was bar-none. They were there both before and after Go-Live, answering questions and anticipating any snags along the way.

Mighty Networks is another platform that is insanely cheap but does not have any upgrade options.

Incentivized

• Upgrading to the GoMembers system has led us to initiate and complete a company wide overhaul. We have streamlined many administrative functions, reduced time spent manually tracking certain information. Although we are less than one year of being live with the system, countless hours of staff time has been saved due to system driven changes and improvements.

• The Hivebrite platform has taken our community from 0 to 2000+.

Incentivized