What users are saying about
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Top Rated
160 Ratings
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Top Rated
231 Ratings

Gong.io

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Top Rated
160 Ratings
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Score 9.2 out of 100

HubSpot Sales

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Top Rated
231 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Gong.io

The best feature that Gong has is the ability to look at trackers and to look at specific words that we are trying to identify. (Like Cancelation, Refund, Bug, etc.) They have a Deals tab that I assume is in beta because it's practically useless. Also, their library can be simplified, is a little hard to get trained in all the platform features.
Tavi Carvajal | TrustRadius Reviewer

HubSpot Sales

HubSpot Sales is well suited for sales teams that want to really use a CRM. As with any tool like this, it is only as effective as the willingness of the team to use it. Adoption is easy and the overhead of keeping it updated is not real heavy. It seems to be most ideally suited for smaller teams, but I could see it being quite effective for larger teams, as well.
Tom Wondra | TrustRadius Reviewer

Pros

Gong.io

  • In-depth analysis of keywords used during a call.
  • Talk ratio comparison between industry standards and peers.
  • Coaching provided on calls is amazing and multiple people can comment with a history to view what has been said.
  • Calls can be tagged and shared with team.
Rafay Khalid | TrustRadius Reviewer

HubSpot Sales

  • Excellent e-mail and calendar integration with Gmail. I believe it also does it with Outlook.
  • Templates are excellent for emails. I use a standard template to reach out to people that have downloaded collateral or signed up to my mailing list which I then customise based on my research. It really saves time by having a standard format with some verbiage I've written.
  • Super easy to customise fields and add items to picklists, etc.
  • I really like the ability to know who has viewed my documents and track that.
  • It tells me prospects in terms of which domains are on my website.
Marissa White | TrustRadius Reviewer

Cons

Gong.io

  • No ability to delete a section of a call (with valid reason: didn't know camera was on, 20 minutes waiting for someone to show up).
  • Sometimes Gong will show and display my screen even when I don't make a screen share.
  • Inconsistent when it introduces itself.
Cristina Pretto | TrustRadius Reviewer

HubSpot Sales

  • When creating new contacts from the sales extension/email log in CRM it defaults to subscriber. *UPDATE!!* 4/25 HubSpot emailed me this morning about this and said they made an update which set the default lifecycle stage to lead in the sidebar (sales extension)!! YAY!
  • There used to be a check box in "log in CRM" to default to "always log in CRM" but it's gone...I'm not sure why!
  • It'd be nice if you could associate people with multiple companies or "past company" were an option.
  • Emailing two people in one email is difficult with tracking and tracking replies, especially when separate and not replied to all, is challenging.
Stephanie Casstevens | TrustRadius Reviewer

Likelihood to Renew

Gong.io

No score
No answers yet
No answers on this topic

HubSpot Sales

HubSpot Sales 8.0
Based on 5 answers
HubSpot sales has allowed all of our teams company-wide to communicate and keep all of our information secure and organized. We are able to save time and money by using this platform, and we could not imagine turning back to the way things used to be done. We are so thankful for HubSpot Sales!
Danielle A. Pingitore | TrustRadius Reviewer

Usability

Gong.io

No score
No answers yet
No answers on this topic

HubSpot Sales

HubSpot Sales 9.1
Based on 1 answer
It's totally clean, consistent, and easy to use/understand. I love everything about this tool! From Gmail to being in the platform everything looks similar, is orange and easy to find, and very clear and user friendly. It's intuitive and hey, if my sales reps are using it it must be good and simple!
Stephanie Casstevens | TrustRadius Reviewer

Support Rating

Gong.io

Gong.io 8.3
Based on 93 answers
Gong has made everyone on the BDR team better. We use the library function to store the best calls made across the team and use those as examples of what the BDRs should be saying on the phone. It helps tremendously with objection handling. The support is great when we need it. Overall, I haven't had too many issues and don't need to contact support often.
Ariel Ezekiel | TrustRadius Reviewer

HubSpot Sales

HubSpot Sales 9.1
Based on 1 answer
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie,I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through.Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
Stephanie Casstevens | TrustRadius Reviewer

Implementation Rating

Gong.io

No score
No answers yet
No answers on this topic

HubSpot Sales

HubSpot Sales 9.1
Based on 1 answer
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Stephanie Casstevens | TrustRadius Reviewer

Alternatives Considered

Gong.io

Gong.io stacks up much better against SalesLoft as I feel there is a main value is providing a sales tool to help you record your calls. SalesLoft's core feature is to house your data with a peripheral call recording feature, not a core function.
alim mukhida | TrustRadius Reviewer

HubSpot Sales

Most CRMs offer the basic "address book" with the ability to layer on other products. HubSpot has all of this under one hood. There are a lot of similarities between CRM tools, I have just personally found HubSpots to be the easiest to use
Ted Bennett | TrustRadius Reviewer

Return on Investment

Gong.io

  • Better call clarity since I can go back and re-listen.
  • As a new employee, no one has to add me to their calls, I can just listen so I onboarded faster.
  • I like sending a recording of demos to prospects so they can share internally, which they always do.
April Jenks | TrustRadius Reviewer

HubSpot Sales

  • It’s great in helping to set up systems and processes that work around the clock even while you sleep.
  • HubSpot has saved me a lot of money by investing in other tools that helped create opt-in landing pages and make my business look more professional.
  • I primarily use Google tools, so I love that HubSpot integrates well with them, as it saves me from having to use other third-party tools to make sync and trigger everything work together.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Pricing Details

Gong.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Sales

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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