Gong vs. Mattersight Predictive Behavioral Routing (discontinued)
Gong vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gong | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Gong | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gong | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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Gong | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gong | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 9.4 (443 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 8.7 (10 ratings) | - (0 ratings) |
Usability | 9.2 (211 ratings) | 8.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 9.6 (99 ratings) | - (0 ratings) |
Implementation Rating | 8.7 (5 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Gong | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Gong.io | Discontinued Products |
Pros | Gong.io | Discontinued Products |
Cons | Gong.io | Discontinued Products |
Likelihood to Renew | Gong.io | Discontinued Products No answers on this topic |
Usability | Gong.io | Discontinued Products No answers on this topic |
Support Rating | Gong.io | Discontinued Products No answers on this topic |
Implementation Rating | Gong.io | Discontinued Products No answers on this topic |
Alternatives Considered | Gong.io | Discontinued Products |
Contract Terms and Pricing Model | Gong.io | Discontinued Products No answers on this topic |
Professional Services | Gong.io | Discontinued Products No answers on this topic |
Return on Investment | Gong.io | Discontinued Products |
ScreenShots | Gong Screenshots |