Gong vs. Ringover Business Phone System

This is a powerful tool not only for Sales teams but also for Product teams. It helps our product team identify user feedback by analyzing the Gong call recordings and transcripts. This tool allows us to search for use cases for further analysis. The smart trackers and keyword trackers are extremely helpful in solving this problem. Our new Product employees always listen to this feedback when they join the company to understand the key issues.

Incentivized

The Rover Business Phone System features are very responsive and powerful to provide the best and most accurate communication across teams and its Audio quality is excellent. Finding the call records is easy and management of different conversations is excellent and effective analytics are quickly created through Ringover Business Phone System capabilities and I have to mention its reporting ability is on top.

Incentivized

• Transcribing the meeting. Audio to text.
• Creating meeting summaries that include key follow-up points.
• AI for a user to query the meeting to get key information.
• Breaking down the meeting by the speaker for ease of search and navigating through the meeting.

Incentivized

• Managing various call records is effective.
• Creating reports for the project is excellent.
• Engagement and files conversion are effective through this software.

Incentivized

• Still very sales focused in a lot of the tracking areas, from what I can tell.
• Trackers can be over-engineered.
• It's easy to not use all the functionality if you don't take the time to set it up and think through how you want to use it.

Incentivized

• When new to the product, managing multiple call records is tricky.
• The ability to convert all files formats can be advanced.
• Functions for notification can be reliable.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Seamless, easy to understand and get around without much research. Between the simplistic options and the fluid layout, I easily got in the tool on day one and found value. I did not need onboarding calls as an end user to easily take advantage of the platform. Which when you have 20+ accounts to manage, time is important.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

Zoom has great integrations and summary tools. There is less insight at the company level, whereas Gong is built to give insight across the customer journey. Zoom pushes to Hubspot nicely, but Hubspot doesn't have the capabilities to organize this data at the company level in the way that Gong does. You can piece together the call recording features, but you can't replace the level of insight that Gong offers at the company level by leveraging call data

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Has provided the ability to refer back to calls and actual hard evidence than guessing what was said on calls based on memory
• Increased alignment across sales, cs, and management providing call summaries and recordings as a single source of truth.
• Has increased cross team collaboration allowing CS and PM teams to work directly together by sharing call recordings and getting right to the specifics of what was said during the meeting as opposed to lengthy response times trying to find the capacity to share details manually with one another; now we just share the specific section of the recording and can continue on with our individual priorities.

• Rover Business Phone System is a great new effective project communication and perfect call records keeping solution.
• It's a very intuitive platform to provide predictive analytics and extremely excellent customer management products.
• The effective file conversation and its data integration capability are good, and reliable for project collaboration.

Incentivized