Gong vs. Showpad Coach (LearnCore)

I think that it's excellent for any company, mainly growing and scaling up start-ups. For smaller startups, it can be kind of complicated in terms of cost, but if any company could invest in it, I suggest they do it.

Incentivized

It is great for perfecting sales skills and ramping up new talent via a library of videos. It is also great for creating sales competitions. This gets everyone engaged on the specific exercise that the firm is looking to educate its employees on

Incentivized

• Call brief summary: concise and clear overview of the call for the users' benefits but also for anybody interested in the account or getting a quick overview of the purpose of the call
• Call insights: AI component allows you to improve your efficiency (write up summary, follow-up emails, etc.) and also gives you an overview of the account based on historical communication, helps you identify potential risks, gaps, opportunities, gives you an estimate of the likelihood of a deal to close
• Trackers: improve your learning, your insights, save majors time when looking for specific insights for learning or market understanding

Incentivized

• Provides analytical metrics
• Ease of creating/loading content
• Support by their people

Incentivized

• Ensure that you stop a call after finished, versus staying on the zoom for the next client call, so you can separate the two
• automatically create tasks or to do lists within CRM
• have the ability to capture a call even when you are not the organizer

Incentivized

• LearnCore has lost videos that I have had my reps record. This is absolutely not acceptable.
• A couple months ago, you could not assign one employee to a specific exercise. You had a create a group.
• The platform is not as intuitive as one would think. Setting up an exercise is somewhat annoying.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

It’s a unique and automated way to improve your sales process while keeping your sales team sharp with real-time feedback. It’s amazing for call centers with a lot of users. Gong helps centralize sales functions and gives managers more control over the process and conversations. Highlighting key points that are usually missed in conversation and deal management.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was also a factor in this decision.

Incentivized

Ease of use by learners and admins, pricing levels, multi-year contract discounts

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized

• It has improved sales reps in becoming audible ready on different topics via lots of practice via LearnCore.
• It has made the job more interesting by employing competitions.
• It has made our reps more polished and client facing out in the field and has reduced ramp up time on new hires.

Incentivized