GoodHire is an applicant background checking technology and API from the company of the same name in Redwood City.
$29.99
SterlingOne (TalentWise)
Score 7.8 out of 10
N/A
Sterling Talent Solutions in New York offers a suite of recruiting services and products, including criminal background checks and other verification and employee auditing tools. The flagship offering SterlingOne (formerly TalentWise) and that company's offerings were merged into Sterling's in early 2016.
We don't need anything too fancy, and GoodHire provides the basics well. Perhaps as we get larger we may look for another organization due to our overall minor issues, but I don't find a ton of differentiation between various companies. As a result of having a similar …
After confirming a candidate's information, they marked. The highlighted background checks' suspiciousness was decreased with a bit of additional information and intuition, and they turned out to be fine. Whether it be by email, phone, or chat, their customer care is really helpful. We use Gmail, which is linked to our GoodHire account, and we get answers quickly.
SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.
The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.
Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.
Our previous vendor had slow turn around times, often we would see background checks taking weeks to return results to us. We would also note discrepancies in state compliance and have to point them out to be addressed by their system. Good Hire seems to be more compliant with state regulations and have had quicker processing times for our end users
SterlingOne is easier to use and faster in response than HireRight. HireRight is also not great for international (non-US) candidates as the employment history and especially education results take a long while.
Goodhire ensures that our data is protected and confidential.
GoodHire provides accurate results with the most up-to-date information available.
GoodHire has improved the accuracy of hiring, reducing the time to hire. It has also helped increase employee satisfaction by providing reliable applicant history information. This, in turn, has helped improve employee retention and reduce hiring costs.
