Likelihood to Recommend It is supported by virtually all cloud-based software applications for business. I am happy to allow users to use this in addition to other authenticators. Certainly, if your business is in the Google cloud it makes sense, but my approach to the remote/virtual work world these past couple of years has been structured flexibility. Leaving some choice up to the users for their own comfort, particularly when they are using their own devices. I cannot think of a scenario where it is less appropriate - perhaps where you run the risk of "app sprawl". I.e., where you are requiring users to handle multiple authenticators (which can happen with certain pieces of hardware) you may want to encourage consolidation into one to avoid frustration.
Read full review Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].
Read full review Pros One strength is in how it checks identity to stop unwanted people from getting access. Another strength is in cutting down on the frustration of users for the authentication process. With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe. Read full review Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented. Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs. Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions. Read full review Cons I once performed a factory reset of my smartphone which had Google Authenticator. I didn't have a backup for the device. When I restored my phone with the same google account, I was not able to restore the authenticator app settings. I had to add all the keys back into the app to use it. This is cumbersome, but I understand it is set up this way for security reasons. I don't like the ease with which it lets you delete a key. If I accidentally delete a key, I am doomed to get my 2FA key reset, unless I still have the QR code saved somewhere. Read full review solution has some propriety solution which is hard to customize doesn't support all workflow and hooks solution has aged and not all configuration are supported Read full review Likelihood to Renew It works as intended, easy to setup, free and gives you another level of security against any unwanted access or cyber attacks
Read full review Usability I have not faced any technical challenge personally using this application. It's very lightweight and doesn't require many system resources on your mobile device.
Read full review Easy to use; all UI's are user friendly and easy to learn.[The] possibility to use API is [a] big value as well. We really like integration with CyberArk; with it we can manage privileged accounts according to company standards without breaking any rules, and we can be 100% sure that only approved persons will have administrative access.
Read full review Reliability and Availability In terms of availability, I had not experienced any issues with outages or the product not working when needed
Read full review Performance The performance of google Authenticator is good and I have not experienced any slow downs
Read full review Support Rating I have found Google’s support to be hit or miss. There are times when they are very responsive, and I get my issue resolved quickly, and there are times where a response from them takes weeks. There is no in-between. But my support experience with this particular product is nonexistent because I have not had a problem with it yet. Hopefully, we do not have any problems with it either.
Read full review Ping's support is willing and attentive, but if I am in a position to engage them I am often at a point where most of the usual support engineers would not be in a position to answer the questions I have. However, Ping has been more than willing to engage their product and development teams with our organization as we take advanced deployment and use case challenges to them.
Read full review Implementation Rating It was easy to implement and it went very smoothly. No issues
Read full review Alternatives Considered We deploy Google Authenticator in residential and non-managed client scenarios. Google Authenticator can perform the basic functions needed for multi-factor authentication but lacks the more advanced features of solutions like Cisco's Secure Access by Duo. Google Authenticator is our go-to solution for anyone ready to increase their security but struggling to find the necessary technology budget.
Read full review Two-way authentication and ease of use. I've used several applications that just email a link but never ask for a verification code. By entering the verification code you are sure that the site is safe, secured, and reliable. Using Ping, we can ensure no one other than you will access the application using your credential as you can log in only after you confirm using the verification code that you receive on your personal email or device.
Read full review Scalability The product doesn’t have any features of tools that can help it scale
Read full review Return on Investment More secure data = less worried about a data breach. Takes longer to log in, and if I don't have my phone then I have to go looking for it, so it really makes it so that you can't be without your phone, which in certain instances is annoying or not possible and can hold up work time. Everyone is willing to use the same program because everyone likes Google—makes it easier to manage. Read full review it is positive with saving the cost some drawback with aging solution directory is solid and provide lots of cost saving Read full review ScreenShots