Likelihood to Recommend It is supported by virtually all cloud-based software applications for business. I am happy to allow users to use this in addition to other authenticators. Certainly, if your business is in the Google cloud it makes sense, but my approach to the remote/virtual work world these past couple of years has been structured flexibility. Leaving some choice up to the users for their own comfort, particularly when they are using their own devices. I cannot think of a scenario where it is less appropriate - perhaps where you run the risk of "app sprawl". I.e., where you are requiring users to handle multiple authenticators (which can happen with certain pieces of hardware) you may want to encourage consolidation into one to avoid frustration.
Read full review Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.
Read full review Pros One strength is in how it checks identity to stop unwanted people from getting access. Another strength is in cutting down on the frustration of users for the authentication process. With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe. Read full review RSA Authentication Manager is easy to deploy and configure. It is a scalable solution meant for a large enterprise. Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging. It has a very nice console with good administrative and troubleshooting options. Reliable security for VPN, applications, and wifi. Read full review Cons I once performed a factory reset of my smartphone which had Google Authenticator. I didn't have a backup for the device. When I restored my phone with the same google account, I was not able to restore the authenticator app settings. I had to add all the keys back into the app to use it. This is cumbersome, but I understand it is set up this way for security reasons. I don't like the ease with which it lets you delete a key. If I accidentally delete a key, I am doomed to get my 2FA key reset, unless I still have the QR code saved somewhere. Read full review Slow to provide updates to latest operating system versions. While the GUI is clean and easy to use, it does look very dated. There is not an option for a temporary code to log in. It would be nice for situations where you are at a remote site but don't have your device (laptop, phone, etc.) with you, as well as other situations. Read full review Likelihood to Renew It works as intended, easy to setup, free and gives you another level of security against any unwanted access or cyber attacks
Read full review Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.
Read full review Usability I have not faced any technical challenge personally using this application. It's very lightweight and doesn't require many system resources on your mobile device.
Read full review Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.
Read full review Reliability and Availability In terms of availability, I had not experienced any issues with outages or the product not working when needed
Read full review Performance The performance of google Authenticator is good and I have not experienced any slow downs
Read full review Support Rating I have found Google’s support to be hit or miss. There are times when they are very responsive, and I get my issue resolved quickly, and there are times where a response from them takes weeks. There is no in-between. But my support experience with this particular product is nonexistent because I have not had a problem with it yet. Hopefully, we do not have any problems with it either.
Read full review Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.
Read full review Implementation Rating It was easy to implement and it went very smoothly. No issues
Read full review Alternatives Considered We deploy Google Authenticator in residential and non-managed client scenarios. Google Authenticator can perform the basic functions needed for multi-factor authentication but lacks the more advanced features of solutions like Cisco's Secure Access by Duo. Google Authenticator is our go-to solution for anyone ready to increase their security but struggling to find the necessary technology budget.
Read full review Overall MS AAD is good but we have had a few too many reliability issues with the product that have lead to enterprise authentication outages over the last year. The Senior executives have a preference on Securid to be more reliable than MS AAD. SecurID does a better job in Integration for legacy on-premise applications for instance.
Read full review Scalability The product doesn’t have any features of tools that can help it scale
Read full review Return on Investment More secure data = less worried about a data breach. Takes longer to log in, and if I don't have my phone then I have to go looking for it, so it really makes it so that you can't be without your phone, which in certain instances is annoying or not possible and can hold up work time. Everyone is willing to use the same program because everyone likes Google—makes it easier to manage. Read full review Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance. Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system. RSA SecurID has helped us with our compliance audits. Read full review ScreenShots