Google Cloud Contact Center AI vs. TELUSCloud Contact Center
Google Cloud Contact Center AI vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Google Cloud Contact Center AI | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Google Cloud Contact Center AI | TELUSCloud Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | TELUSCloud Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | TELUSCloud Contact Center | |
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Likelihood to Recommend | 8.5 (13 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | TELUSCloud Contact Center | |
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Likelihood to Recommend | Google | TELUS International |
Pros | Google | TELUS International |
Cons | Google | TELUS International |
Likelihood to Renew | Google | TELUS International No answers on this topic |
Usability | Google | TELUS International No answers on this topic |
Alternatives Considered | Google | TELUS International |
Return on Investment | Google | TELUS International |
ScreenShots |