Google Cloud Speech-to-Text vs. Genesys IVR
Google Cloud Speech-to-Text vs. Genesys IVR
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Speech-to-Text | N/A | Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service. | $0.02 per min | |
Genesys IVR | N/A | Genesys provides IVR (interactive voice response) products and services. | N/A |
Google Cloud Speech-to-Text | Genesys IVR | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Speech-to-Text V1 API V1 offers data residency for multi region only. Models include short, long, phone call, and video. V1 does not include audit logging. New customers get $300 in free credits and 60 minutes for transcribing and analyzing audio free per month, not charged against your credits. Speech-to-Text V2 API V2 offers data residency for multi and single region. Models include short, long, telephony, video, and Chirp. V2 does include audit logging and support for customer managed encryption keys. | — | ||||||||||||||
More Pricing Information |
Google Cloud Speech-to-Text | Genesys IVR | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
Google Cloud Speech-to-Text | Genesys IVR | |
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Small Businesses | RingCentral Contact Center Score 7.9 out of 10 | RingCentral Contact Center Score 7.9 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Verint Speech Analytics Score 8.9 out of 10 | Verint Speech Analytics Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Speech-to-Text | Genesys IVR | |
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Likelihood to Recommend | 8.0 (20 ratings) | 9.2 (2 ratings) |
Usability | 7.3 (1 ratings) | - (0 ratings) |
Google Cloud Speech-to-Text | Genesys IVR | |
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Likelihood to Recommend | Google | Genesys |
Pros | Google | Genesys |
Cons | Google | Genesys |
Usability | Google | Genesys No answers on this topic |
Alternatives Considered | Google | Genesys |
Return on Investment | Google | Genesys |
ScreenShots | Google Cloud Speech-to-Text Screenshots |