What users are saying about
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447 Ratings
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274 Ratings

Google Hangouts (Classic)

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447 Ratings
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Score 8.3 out of 100

Microsoft Yammer

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274 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Google Hangouts (Classic)
7.9
Microsoft Yammer
Hosted PBX
Google Hangouts (Classic)
7.4
Microsoft Yammer
Multi-level Interactive Voice Response (IVR)
Google Hangouts (Classic)
8.3
Microsoft Yammer
User templates
Google Hangouts (Classic)
7.6
Microsoft Yammer
Call reports
Google Hangouts (Classic)
7.5
Microsoft Yammer
Directory of employee names
Google Hangouts (Classic)
8.4
Microsoft Yammer

Call Management

Google Hangouts (Classic)
7.7
Microsoft Yammer
Answering rules
Google Hangouts (Classic)
7.8
Microsoft Yammer
Call recording
Google Hangouts (Classic)
7.8
Microsoft Yammer
Call park
Google Hangouts (Classic)
6.8
Microsoft Yammer
Call screening
Google Hangouts (Classic)
8.1
Microsoft Yammer
Message alerts
Google Hangouts (Classic)
8.1
Microsoft Yammer

VoIP system collaboration

Google Hangouts (Classic)
8.9
Microsoft Yammer
Video conferencing
Google Hangouts (Classic)
9.0
Microsoft Yammer
Audio conferencing
Google Hangouts (Classic)
8.9
Microsoft Yammer
Video screen sharing
Google Hangouts (Classic)
8.6
Microsoft Yammer
Instant messaging
Google Hangouts (Classic)
9.2
Microsoft Yammer

Mobile apps

Google Hangouts (Classic)
9.2
Microsoft Yammer
Mobile app for iOS
Google Hangouts (Classic)
9.2
Microsoft Yammer
Mobile app for Android
Google Hangouts (Classic)
9.2
Microsoft Yammer

Project Management

Google Hangouts (Classic)
Microsoft Yammer
7.1
Task Management
Google Hangouts (Classic)
Microsoft Yammer
6.6
Gantt Charts
Google Hangouts (Classic)
Microsoft Yammer
6.9
Scheduling
Google Hangouts (Classic)
Microsoft Yammer
6.9
Workflow Automation
Google Hangouts (Classic)
Microsoft Yammer
6.5
Mobile Access
Google Hangouts (Classic)
Microsoft Yammer
8.5
Search
Google Hangouts (Classic)
Microsoft Yammer
7.8
Visual planning tools
Google Hangouts (Classic)
Microsoft Yammer
6.9

Communication

Google Hangouts (Classic)
Microsoft Yammer
8.5
Chat
Google Hangouts (Classic)
Microsoft Yammer
9.0
Notifications
Google Hangouts (Classic)
Microsoft Yammer
8.5
Discussions
Google Hangouts (Classic)
Microsoft Yammer
9.2
Surveys
Google Hangouts (Classic)
Microsoft Yammer
8.3
Internal knowledgebase
Google Hangouts (Classic)
Microsoft Yammer
8.2
Integrates with GoToMeeting
Google Hangouts (Classic)
Microsoft Yammer
7.9
Integrates with Gmail and Google Hangouts
Google Hangouts (Classic)
Microsoft Yammer
8.3
Integrates with Outlook
Google Hangouts (Classic)
Microsoft Yammer
8.9

File Sharing & Management

Google Hangouts (Classic)
Microsoft Yammer
7.8
Versioning
Google Hangouts (Classic)
Microsoft Yammer
6.9
Video files
Google Hangouts (Classic)
Microsoft Yammer
8.2
Audio files
Google Hangouts (Classic)
Microsoft Yammer
7.9
Document collaboration
Google Hangouts (Classic)
Microsoft Yammer
7.9
Access control
Google Hangouts (Classic)
Microsoft Yammer
8.4
Advanced security features
Google Hangouts (Classic)
Microsoft Yammer
7.4
Integrates with Google Drive
Google Hangouts (Classic)
Microsoft Yammer
7.2
Device sync
Google Hangouts (Classic)
Microsoft Yammer
8.3

Pros

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Cons

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Likelihood to Renew

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Usability

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Reliability and Availability

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
Very available
Danielle Brigida | TrustRadius Reviewer

Performance

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Support Rating

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 35 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 7.0
Based on 12 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

Online Training

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Implementation Rating

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Alternatives Considered

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Return on Investment

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Google Hangouts (Classic)
8.4
Microsoft Yammer
7.8

Likelihood to Renew

Google Hangouts (Classic)
Microsoft Yammer
6.9

Usability

Google Hangouts (Classic)
9.0
Microsoft Yammer
9.0

Reliability and Availability

Google Hangouts (Classic)
Microsoft Yammer
8.0

Performance

Google Hangouts (Classic)
Microsoft Yammer
9.0

Support Rating

Google Hangouts (Classic)
7.8
Microsoft Yammer
7.0

Online Training

Google Hangouts (Classic)
Microsoft Yammer
8.0

Implementation Rating

Google Hangouts (Classic)
Microsoft Yammer
8.0

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