Google Hangouts (Classic) vs. Zoho Cliq

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Hangouts (Classic)
Score 7.6 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Zoho Cliq
Score 9.3 out of 10
N/A
Zoho Chat is a live chat tool, from Zoho Corporation.
$0
Pricing
Google Hangouts (Classic)Zoho Cliq
Editions & Modules
No answers on this topic
Free
$0
Unlimited
$3/user/month
up to 500 users
Offerings
Pricing Offerings
Google Hangouts (Classic)Zoho Cliq
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBilled monthly: Up to 500 users = $3 / user / month 501 - 1000 users = $2.5 / user / month 1001 - 5000 users = $2 / user / month 5001 - 10K users = $1.5 / user / month 10K + = Rs. 40 / user / month (or) $1 / user / month
More Pricing Information
Community Pulse
Google Hangouts (Classic)Zoho Cliq
Considered Both Products
Google Hangouts (Classic)

No answer on this topic

Zoho Cliq
Chose Zoho Cliq
Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to …
Top Pros
Top Cons
Features
Google Hangouts (Classic)Zoho Cliq
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
6.5
57 Ratings
23% below category average
Zoho Cliq
-
Ratings
Hosted PBX6.915 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
User templates5.422 Ratings00 Ratings
Call reports9.034 Ratings00 Ratings
Directory of employee names3.345 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
7.9
66 Ratings
7% below category average
Zoho Cliq
-
Ratings
Answering rules8.033 Ratings00 Ratings
Call recording7.437 Ratings00 Ratings
Call park7.018 Ratings00 Ratings
Call screening9.036 Ratings00 Ratings
Message alerts8.158 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
9.0
84 Ratings
8% above category average
Zoho Cliq
-
Ratings
Video conferencing9.379 Ratings00 Ratings
Audio conferencing9.379 Ratings00 Ratings
Video screen sharing8.048 Ratings00 Ratings
Instant messaging9.352 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Hangouts (Classic)
8.4
85 Ratings
1% above category average
Zoho Cliq
-
Ratings
Mobile app for iOS8.773 Ratings00 Ratings
Mobile app for Android8.271 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Zoho Cliq
8.6
2 Ratings
9% above category average
Task Management00 Ratings7.52 Ratings
Scheduling00 Ratings7.01 Ratings
Workflow Automation00 Ratings9.01 Ratings
Mobile Access00 Ratings10.02 Ratings
Search00 Ratings9.52 Ratings
Communication
Comparison of Communication features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Zoho Cliq
7.8
2 Ratings
3% below category average
Chat00 Ratings10.02 Ratings
Notifications00 Ratings10.02 Ratings
Discussions00 Ratings10.02 Ratings
Surveys00 Ratings5.01 Ratings
Internal knowledgebase00 Ratings4.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Zoho Cliq
9.5
2 Ratings
16% above category average
Video files00 Ratings9.52 Ratings
Audio files00 Ratings9.52 Ratings
Access control00 Ratings9.52 Ratings
Advanced security features00 Ratings9.02 Ratings
Device sync00 Ratings10.02 Ratings
Best Alternatives
Google Hangouts (Classic)Zoho Cliq
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
HCL Connections
HCL Connections
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google Hangouts (Classic)Zoho Cliq
Likelihood to Recommend
7.9
(91 ratings)
10.0
(5 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(2 ratings)
Usability
8.0
(7 ratings)
10.0
(1 ratings)
Support Rating
8.0
(36 ratings)
10.0
(1 ratings)
User Testimonials
Google Hangouts (Classic)Zoho Cliq
Likelihood to Recommend
Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Zoho
Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
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Pros
Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Zoho
  • Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
  • The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
  • It integrates really well with other Zoho apps.
  • Their support is excellent. We got useful, informative responses from them when we had to contact them.
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Cons
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Zoho
  • Not missing functionality as such but would be useful to record audio chats
  • Zoho not as widely adopted than other Chat clients like Hangouts/Skype
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Likelihood to Renew
Google
No answers on this topic
Zoho
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
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Usability
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Zoho
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
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Support Rating
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Zoho
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
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Alternatives Considered
Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Zoho
We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
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Return on Investment
Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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Zoho
  • Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
  • Negative - Yet another comms channel to manage would like to have less. But see previous positive
  • Positive - Came as part of my Zoho One subscription so low cost
  • Has a wealth of options still to investigate as part of Cliq
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ScreenShots

Zoho Cliq Screenshots

Screenshot of Zoho Cliq UIScreenshot of Remote WorkScreenshot of Video CallsScreenshot of Integrations in Zoho CliqScreenshot of Zoho Cliq view across devices