What users are saying about
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355 Ratings
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Top Rated
877 Ratings

Google Hangouts

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355 Ratings
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Score 8.3 out of 101

Zoom

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Top Rated
877 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Google Hangouts

It's great for internal communication/meetings for companies that use Google products. It becomes a problem when you need to have an online meeting with people from outside organizations who don't use Google as a business product.
No photo available

Zoom

Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.
Mike Mills profile photo

Feature Rating Comparison

Cloud PBX

Google Hangouts
8.7
Zoom
Hosted PBX
Google Hangouts
9.4
Zoom
Multi-level Interactive Voice Response (IVR)
Google Hangouts
7.8
Zoom
User templates
Google Hangouts
8.7
Zoom
Call reports
Google Hangouts
8.5
Zoom
Directory of employee names
Google Hangouts
9.0
Zoom

Call Management

Google Hangouts
8.2
Zoom
Answering rules
Google Hangouts
8.7
Zoom
Call recording
Google Hangouts
7.5
Zoom
Call park
Google Hangouts
7.4
Zoom
Call screening
Google Hangouts
8.5
Zoom
Message alerts
Google Hangouts
8.9
Zoom

VoIP system collaboration

Google Hangouts
9.3
Zoom
Video conferencing
Google Hangouts
9.3
Zoom
Audio conferencing
Google Hangouts
9.3
Zoom

Mobile apps

Google Hangouts
9.2
Zoom
Mobile app for iOS
Google Hangouts
9.2
Zoom
Mobile app for Android
Google Hangouts
9.2
Zoom

Performance & Compatibility of Online Events Software

Google Hangouts
Zoom
8.6
High quality audio
Google Hangouts
Zoom
8.9
High quality video
Google Hangouts
Zoom
9.0
Low bandwidth requirements
Google Hangouts
Zoom
8.0

Screen Sharing

Google Hangouts
Zoom
8.8
Desktop sharing
Google Hangouts
Zoom
9.3
Whiteboards
Google Hangouts
Zoom
8.3

Online Meetings / Events

Google Hangouts
Zoom
8.4
Calendar integration
Google Hangouts
Zoom
8.6
Meeting initiation
Google Hangouts
Zoom
8.7
Integrates with social media
Google Hangouts
Zoom
7.3
Record meetings / events
Google Hangouts
Zoom
8.9
Slideshows
Google Hangouts
Zoom
8.7

Online Events Collaboration

Google Hangouts
Zoom
8.4
Live chat
Google Hangouts
Zoom
8.7
Audience polling
Google Hangouts
Zoom
8.2
Q&A
Google Hangouts
Zoom
8.3

Online Events Security

Google Hangouts
Zoom
8.6
User authentication
Google Hangouts
Zoom
8.7
Participant roles & permissions
Google Hangouts
Zoom
8.7
Confidential attendee list
Google Hangouts
Zoom
8.5

Pros

Google Hangouts

  • Super easy to set up. Any calendar event automatically becomes a Hangouts meeting.
  • Doesn't need any further steps, you just click on the event on the calendar, and voila, you're in the meeting.
  • So well known and widely used that you don't need to explain how the meeting will take place except saying "let's do it on google hangouts."
No photo available

Zoom

  • User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
  • Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
  • Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.
Brock Ross profile photo

Cons

Google Hangouts

  • It really is a great tool. Sometimes I wish that the history was automatically collected though.
  • Make it better Apple integrated.
Aaron J. McReynolds profile photo

Zoom

  • This is a rare thing to say, because I'm always evaluating low-cost marketing software, but I haven't found any problems yet. Could be because I haven't moved beyond the Web conferencing features.
Robbin Block profile photo

Likelihood to Renew

Google Hangouts

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.1
Based on 13 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Google Hangouts

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 12 answers
Zoom is the most intuitive and useable platform we've yet encountered. I was not onboard with my current company for very long before we picked Zoom, but the difference in support calls I had to take before and after we switched to Zoom was astounding. People seem to get Zoom very quickly.
Stefan Scherbik profile photo

Reliability and Availability

Google Hangouts

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Google Hangouts

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Google Hangouts

Google Hangouts 9.1
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
No photo available

Zoom

Zoom 8.9
Based on 10 answers
Literally, we could not be happier. As an early adopter of the phone service we've had a few issues along the way and the support team has been right there to assist and follow up to be sure we got everything we needed.
Kevin King profile photo

Implementation

Google Hangouts

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 5 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Google Hangouts

Google Hangouts is easier and quicker to use. It is intuitive and simple. The majority of our organization is on Hangouts, and if anyone is logged into Gmail, they are able to be contacted. There is no additional sign-in required. The app is extremely functional and easy to use.
Aaron J. McReynolds profile photo

Zoom

Zoom is SO much better than the other web conference options out there. We selected Zoom because we tested it, and all of our employees absolutely loved it. It was so easy to convince our IT Team to switch over to Zoom. It meant fewer issues for them to fix
Michael Kim profile photo

Scalability

Google Hangouts

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Google Hangouts

  • Quick and efficient tool saving money on handwritten communication or timely emails.
  • Allows for great company collaborations.
Aaron J. McReynolds profile photo

Zoom

  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
Nicolas Costa Ossa profile photo

Pricing Details

Google Hangouts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts Editions & Modules

Google Hangouts
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison