What users are saying about
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445 Ratings
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Top Rated
1561 Ratings

Google Hangouts (Classic)

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445 Ratings
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Score 8.3 out of 100

Zoom

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Top Rated
1561 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Google Hangouts (Classic)
7.8
Zoom
Hosted PBX
Google Hangouts (Classic)
7.5
Zoom
Multi-level Interactive Voice Response (IVR)
Google Hangouts (Classic)
8.3
Zoom
User templates
Google Hangouts (Classic)
7.5
Zoom
Call reports
Google Hangouts (Classic)
7.5
Zoom
Directory of employee names
Google Hangouts (Classic)
8.4
Zoom

Call Management

Google Hangouts (Classic)
7.7
Zoom
Answering rules
Google Hangouts (Classic)
7.8
Zoom
Call recording
Google Hangouts (Classic)
7.8
Zoom
Call park
Google Hangouts (Classic)
6.6
Zoom
Call screening
Google Hangouts (Classic)
8.1
Zoom
Message alerts
Google Hangouts (Classic)
8.0
Zoom

VoIP system collaboration

Google Hangouts (Classic)
8.9
Zoom
Video conferencing
Google Hangouts (Classic)
9.0
Zoom
Audio conferencing
Google Hangouts (Classic)
8.9
Zoom
Video screen sharing
Google Hangouts (Classic)
8.6
Zoom
Instant messaging
Google Hangouts (Classic)
9.1
Zoom

Mobile apps

Google Hangouts (Classic)
9.2
Zoom
Mobile app for iOS
Google Hangouts (Classic)
9.2
Zoom
Mobile app for Android
Google Hangouts (Classic)
9.2
Zoom

Performance & Compatibility of Online Events Software

Google Hangouts (Classic)
Zoom
8.2
High quality audio
Google Hangouts (Classic)
Zoom
8.9
High quality video
Google Hangouts (Classic)
Zoom
9.0
Low bandwidth requirements
Google Hangouts (Classic)
Zoom
7.9
Mobile support
Google Hangouts (Classic)
Zoom
7.0

Screen Sharing

Google Hangouts (Classic)
Zoom
8.8
Desktop sharing
Google Hangouts (Classic)
Zoom
9.3
Whiteboards
Google Hangouts (Classic)
Zoom
8.4

Online Meetings / Events

Google Hangouts (Classic)
Zoom
8.6
Calendar integration
Google Hangouts (Classic)
Zoom
8.6
Meeting initiation
Google Hangouts (Classic)
Zoom
8.9
Integrates with social media
Google Hangouts (Classic)
Zoom
7.7
Record meetings / events
Google Hangouts (Classic)
Zoom
9.0
Slideshows
Google Hangouts (Classic)
Zoom
8.9

Online Events Collaboration

Google Hangouts (Classic)
Zoom
8.5
Live chat
Google Hangouts (Classic)
Zoom
8.8
Audience polling
Google Hangouts (Classic)
Zoom
8.4
Q&A
Google Hangouts (Classic)
Zoom
8.4

Online Events Security

Google Hangouts (Classic)
Zoom
8.7
User authentication
Google Hangouts (Classic)
Zoom
8.8
Participant roles & permissions
Google Hangouts (Classic)
Zoom
8.7
Confidential attendee list
Google Hangouts (Classic)
Zoom
8.5

Pros

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 15 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 34 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Zoom

Zoom 9.3
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Google Hangouts (Classic)
      8.4
      Zoom
      9.2

      Likelihood to Renew

      Google Hangouts (Classic)
      Zoom
      9.4

      Usability

      Google Hangouts (Classic)
      9.0
      Zoom
      9.7

      Reliability and Availability

      Google Hangouts (Classic)
      Zoom
      10.0

      Performance

      Google Hangouts (Classic)
      Zoom
      10.0

      Support Rating

      Google Hangouts (Classic)
      7.8
      Zoom
      9.3

      Implementation Rating

      Google Hangouts (Classic)
      Zoom
      9.7

      Scalability

      Google Hangouts (Classic)
      Zoom
      10.0

      Add comparison