LogMeIn Central by GoTo vs. LogMeIn Rescue by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Central by GoTo
Score 8.8 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
LogMeIn Central by GoToLogMeIn Rescue by GoTo
Editions & Modules
LogMeIn Central
$80
per month (minimum 25 computers)
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Central by GoToLogMeIn Rescue by GoTo
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LogMeIn Central by GoToLogMeIn Rescue by GoTo
Considered Both Products
LogMeIn Central by GoTo
Chose LogMeIn Central by GoTo
LogMeIn Central along with Rescue are our go to for solving and maintaining issues. It's support and documentation I feel are much better than others in the past. I learning curve seems easier for our users and techs, and just overall feels more secure and professional for our …
Chose LogMeIn Central by GoTo
Rescue is adhoc and didn’t meet our needs. Central offers more options and continuous access.
Chose LogMeIn Central by GoTo
My company has used LogMeIn for so long that it would be extremely time-consuming to completely switch. That being said, it is a superior tool to other remote access software such as TeamViewer. While the competitors are worthy, LogMeIn is still the best in class. That is …
Chose LogMeIn Central by GoTo
LogMeIn is easier to deploy as no firewall configuration is needed, that said you don't need a full blown engineer to configure access for users. Also, more security measures in place when using dual factor logins. Using LMI, it doesnt matter where a device is as long as it …
Chose LogMeIn Central by GoTo
The products that I have tested are either over complicated, required too much from the customer to initiate sessions or don't perform as well as LogMeIn. Even though I could possibly save money on a subscription to another product, I find the ease of use and consistency to …
Chose LogMeIn Central by GoTo
I evaluated TeamViewer but I found LogMeIn to be more self reliant. I don't need someone else to be on the other end of the connection. And if it is a computer you have to manage updates on and other technical maintenance it is a must. I honestly haven't reviewed other software …
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue has a more feature-rich environment than TeamViewer and gives the user a better sense of security. It also gives us an easier ability to connect to a machine that is not set up with LogMeIn Pro to use with our LogMeIn Central network of computers. It's a nice …
Chose LogMeIn Rescue by GoTo
DeskRoll and Splashtop are more web based interface whereas LogMeIn Rescue is app based. The cost of DeskRoll and Splashtop is excellent in comparison to LogMeIn Rescue.
Top Pros
Top Cons
Features
LogMeIn Central by GoToLogMeIn Rescue by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Central by GoTo
8.6
94 Ratings
4% above category average
LogMeIn Rescue by GoTo
7.1
168 Ratings
15% below category average
Screen sharing9.687 Ratings9.4163 Ratings
File transfer9.391 Ratings7.9153 Ratings
Instant message8.762 Ratings7.092 Ratings
Secure remote access with Smart Card authentication9.214 Ratings8.327 Ratings
Access to sleeping/powered-off computers6.766 Ratings3.342 Ratings
Over-the-Internet remote session9.692 Ratings9.1163 Ratings
Initiate remote control from mobile8.676 Ratings7.142 Ratings
Remote management of servers & workstations8.284 Ratings5.270 Ratings
Remote Active Directory® management8.634 Ratings8.432 Ratings
Centralized management dashboard8.180 Ratings6.351 Ratings
Session record9.145 Ratings7.3116 Ratings
Annotations8.033 Ratings6.043 Ratings
Monitoring and Alerts9.055 Ratings6.577 Ratings
Multi-platform remote control8.060 Ratings7.6118 Ratings
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User Ratings
LogMeIn Central by GoToLogMeIn Rescue by GoTo
Likelihood to Recommend
9.0
(94 ratings)
8.7
(185 ratings)
Likelihood to Renew
8.4
(3 ratings)
9.0
(19 ratings)
Usability
9.2
(82 ratings)
8.9
(37 ratings)
Availability
9.5
(80 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
8.2
(4 ratings)
8.0
(38 ratings)
Implementation Rating
8.2
(2 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
LogMeIn Central by GoToLogMeIn Rescue by GoTo
Likelihood to Recommend
GoTo (formerly LogMeIn)
LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
Read full review
GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Read full review
Pros
GoTo (formerly LogMeIn)
  • IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
  • It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
  • It expands to meet the demands of expanding companies and can handle a higher volume of devices.
Read full review
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
Cons
GoTo (formerly LogMeIn)
  • It could pull up the user's login in addition to the hostname
  • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
  • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
Read full review
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Read full review
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
Usability
GoTo (formerly LogMeIn)
It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
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GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
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Reliability and Availability
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
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GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
Performance
GoTo (formerly LogMeIn)
No answers on this topic
GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Read full review
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
It was smooth
Read full review
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
Read full review
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
Read full review
Scalability
GoTo (formerly LogMeIn)
No answers on this topic
GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
  • Its compliant with many security policies. Hence boost security for our clients and end users.
  • The downtime was very low, hence making it more reliable and top-notch.
Read full review
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
ScreenShots

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.