Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Central
Score 8.6 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Rescue
Score 8.5 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
CentralRescue
Editions & Modules
LogMeIn Central
$80
per month (minimum 25 computers)
No answers on this topic
Offerings
Pricing Offerings
CentralRescue
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CentralRescue
Considered Both Products
Central
Chose Central
Rescue is adhoc and didn’t meet our needs. Central offers more options and continuous access.
Chose Central
My company has used LogMeIn for so long that it would be extremely time-consuming to completely switch. That being said, it is a superior tool to other remote access software such as TeamViewer. While the competitors are worthy, LogMeIn is still the best in class. That is …
Chose Central
LogMeIn is easier to deploy as no firewall configuration is needed, that said you don't need a full blown engineer to configure access for users. Also, more security measures in place when using dual factor logins. Using LMI, it doesnt matter where a device is as long as it …
Chose Central
The products that I have tested are either over complicated, required too much from the customer to initiate sessions or don't perform as well as LogMeIn. Even though I could possibly save money on a subscription to another product, I find the ease of use and consistency to …
Chose Central
I evaluated TeamViewer but I found LogMeIn to be more self reliant. I don't need someone else to be on the other end of the connection. And if it is a computer you have to manage updates on and other technical maintenance it is a must. I honestly haven't reviewed other software …
Rescue
Chose Rescue
LogMeIn Rescue has a more feature-rich environment than TeamViewer and gives the user a better sense of security. It also gives us an easier ability to connect to a machine that is not set up with LogMeIn Pro to use with our LogMeIn Central network of computers. It's a nice …
Chose Rescue
DeskRoll and Splashtop are more web based interface whereas LogMeIn Rescue is app based. The cost of DeskRoll and Splashtop is excellent in comparison to LogMeIn Rescue.
Top Pros
Top Cons
Features
CentralRescue
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Central
8.6
89 Ratings
3% above category average
Rescue
8.4
147 Ratings
1% above category average
Screen sharing9.581 Ratings9.3143 Ratings
File transfer9.086 Ratings8.6134 Ratings
Instant message8.159 Ratings8.274 Ratings
Secure remote access with Smart Card authentication7.915 Ratings9.020 Ratings
Access to sleeping/powered-off computers8.164 Ratings8.632 Ratings
Over-the-Internet remote session9.587 Ratings9.0143 Ratings
Initiate remote control from mobile8.572 Ratings7.535 Ratings
Remote management of servers & workstations8.779 Ratings8.955 Ratings
Remote Active Directory® management8.333 Ratings8.927 Ratings
Centralized management dashboard8.776 Ratings7.440 Ratings
Session record9.344 Ratings8.2102 Ratings
Annotations7.832 Ratings8.136 Ratings
Monitoring and Alerts7.853 Ratings7.767 Ratings
Multi-platform remote control8.656 Ratings8.5102 Ratings
Best Alternatives
CentralRescue
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
Splashtop
Splashtop
Score 9.2 out of 10
Splashtop
Splashtop
Score 9.2 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralRescue
Likelihood to Recommend
8.7
(89 ratings)
8.5
(163 ratings)
Likelihood to Renew
9.1
(2 ratings)
7.4
(18 ratings)
Usability
9.3
(77 ratings)
8.2
(18 ratings)
Availability
9.4
(124 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
9.0
(3 ratings)
8.0
(65 ratings)
Implementation Rating
8.2
(2 ratings)
6.4
(3 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
CentralRescue
Likelihood to Recommend
GoTo (formerly LogMeIn)
We have a mix of onsite and remote workers. LogMeIn is very extremely helpful for connecting IT to our users when they have issues or need training. Love that we can install LogMeIn on our machines and connect without having to send links or support codes to our users. It simplifies the process of helping an already frustrated user. We use LogMeIn for shadowing our RDS sessions and prefer it over Microsoft's as LogMeIn handles multi-monitors much better. We have several Engineers that need to connect to various production machines, and we use LogMeIn for this. The Engineers can connect to work with the equipment users to either troubleshoot issues or work on R&D. I Would really like to see some better logging/auditing functions that could be used as part of a defense-in-depth strategy that can be automated to send alerts to the IT department when anomalies are spotted (i..e. unusual logins, too many repeated failed authentications, accounts logging were not supposed to, etc.). Would also like to see some better reporting that could be used as part of incident responses for cyber events that could help with diagnosis and remediation.
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GoTo (formerly LogMeIn)
Let's say someone a friend or end user calls you up because they're having a hard time installing a software or having a computer issue and you don't want to be wasting time blinding walking them thru steps over the phone or chat, you can easily tell them to go to the rescue link, give them your secure connection code and you're in, ready to resolve their issue
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Pros
GoTo (formerly LogMeIn)
  • Fast remote access, no delay and no problem with computers with two or more screens
  • You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
  • Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
  • Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
  • Can remotely access the computer without the user noticing (hidden)
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GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
Cons
GoTo (formerly LogMeIn)
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
Read full review
GoTo (formerly LogMeIn)
  • It can be confusing getting some clients connected. The log-in page after clients input the PIN could be clearer. Clients get confused as to whether it is actually downloading or not.
  • Expand the length of time to successfully make the connection. The 5-minute time-out is not long enough for clients who either have slow internet or are not computer savvy.
  • Allow non-lead technicians to share the connection with someone else or another technician.
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Likelihood to Renew
GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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GoTo (formerly LogMeIn)
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
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Usability
GoTo (formerly LogMeIn)
It outperforms other remote support options like Remote Connect. CMD instructions can be executed in the background without bothering the current user. I've used a lot of remote desktop programs, but this one is superior to TeamViewer and AnyDesk. more trustworthy and takes less time. Installing it in administrator mode is possible. It aids in cost reduction since waste is decreased by making sure to choose more suitable software solutions in accordance with a firm's requirements.
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GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
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Reliability and Availability
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
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GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
Performance
GoTo (formerly LogMeIn)
No answers on this topic
GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Implementation Rating
GoTo (formerly LogMeIn)
its quick and easy
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GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Alternatives Considered
GoTo (formerly LogMeIn)
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.
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GoTo (formerly LogMeIn)
We attempted to use Webex and Gotomeeting, but the value and the feature set that Logmein Rescue has is definitely worth the pricing. I believe Logmein Rescue can be improved upon UI-wise, but the actual functionality and licensing terms using recurring sessions vs. seats is a massive plus for them.
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Scalability
GoTo (formerly LogMeIn)
No answers on this topic
GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • It has allowed us to saved on travel expenses by being able to fix issues remotely versus having to send some out
  • Tech turn around time has been greatly improved being that most issues they are able to fix remotely
  • Also able to save on training expenses because we do not have to acquire spaces and things to ensure that we get everyone trained in time for season
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GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
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ScreenShots