Central vs. Rescue

We have a mix of onsite and remote workers. LogMeIn is very extremely helpful for connecting IT to our users when they have issues or need training. Love that we can install LogMeIn on our machines and connect without having to send links or support codes to our users. It simplifies the process of helping an already frustrated user. We use LogMeIn for shadowing our RDS sessions and prefer it over Microsoft's as LogMeIn handles multi-monitors much better. We have several Engineers that need to connect to various production machines, and we use LogMeIn for this. The Engineers can connect to work with the equipment users to either troubleshoot issues or work on R&D. I Would really like to see some better logging/auditing functions that could be used as part of a defense-in-depth strategy that can be automated to send alerts to the IT department when anomalies are spotted (i..e. unusual logins, too many repeated failed authentications, accounts logging were not supposed to, etc.). Would also like to see some better reporting that could be used as part of incident responses for cyber events that could help with diagnosis and remediation.

Let's say someone a friend or end user calls you up because they're having a hard time installing a software or having a computer issue and you don't want to be wasting time blinding walking them thru steps over the phone or chat, you can easily tell them to go to the rescue link, give them your secure connection code and you're in, ready to resolve their issue

• Fast remote access, no delay and no problem with computers with two or more screens
• You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
• Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
• Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
• Can remotely access the computer without the user noticing (hidden)

• The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
• Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
• The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.

• Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
• More integrations with software such as Antivirus vendors would be nice
• No Chromebook client at all, and isn't as good with Mac's either
• You can only have 1 technician on a PC at a time

• It can be confusing getting some clients connected. The log-in page after clients input the PIN could be clearer. Clients get confused as to whether it is actually downloading or not.
• Expand the length of time to successfully make the connection. The 5-minute time-out is not long enough for clients who either have slow internet or are not computer savvy.
• Allow non-lead technicians to share the connection with someone else or another technician.

What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better

There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.

It outperforms other remote support options like Remote Connect. CMD instructions can be executed in the background without bothering the current user. I've used a lot of remote desktop programs, but this one is superior to TeamViewer and AnyDesk. more trustworthy and takes less time. Installing it in administrator mode is possible. It aids in cost reduction since waste is decreased by making sure to choose more suitable software solutions in accordance with a firm's requirements.

LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.

During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.

Log me in has never failed me

no complaints

Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.

I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console

its quick and easy

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.

We attempted to use Webex and Gotomeeting, but the value and the feature set that Logmein Rescue has is definitely worth the pricing. I believe Logmein Rescue can be improved upon UI-wise, but the actual functionality and licensing terms using recurring sessions vs. seats is a massive plus for them.

it's perfect

• It has allowed us to saved on travel expenses by being able to fix issues remotely versus having to send some out
• Tech turn around time has been greatly improved being that most issues they are able to fix remotely
• Also able to save on training expenses because we do not have to acquire spaces and things to ensure that we get everyone trained in time for season

• We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
• Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
• We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.