What users are saying about
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Top Rated
298 Ratings
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50 Ratings

Rescue

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Top Rated
298 Ratings
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Score 8.1 out of 100

SolarWinds Network Device Monitor

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50 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    8.4

    Rescue

    84%

    SolarWinds Network Device Monitor

    Feature Set Not Supported
    N/A
    Rescue ranks higher in 14/14 features

    Screen sharing

    9.1
    91%
    118 Ratings
    N/A
    0 Ratings

    File transfer

    8.7
    87%
    109 Ratings
    N/A
    0 Ratings

    Instant message

    8.2
    82%
    74 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    20 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    8.6
    86%
    32 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.0
    90%
    119 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.4
    74%
    35 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.0
    90%
    55 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.9
    89%
    27 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    7.4
    74%
    40 Ratings
    N/A
    0 Ratings

    Session record

    8.3
    83%
    84 Ratings
    N/A
    0 Ratings

    Annotations

    8.1
    81%
    36 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    7.8
    78%
    57 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.5
    85%
    82 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Network Device Monitor is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Rescue

    81%
    136 Ratings
    8.4

    SolarWinds Network Device Monitor

    84%
    20 Ratings

    Likelihood to Renew

    4.2

    Rescue

    42%
    16 Ratings

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Usability

    8.1

    Rescue

    81%
    18 Ratings

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Availability

    9.1

    Rescue

    91%
    2 Ratings

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Performance

    9.1

    Rescue

    91%
    2 Ratings

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Support Rating

    7.9

    Rescue

    79%
    65 Ratings

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Implementation Rating

    6.4

    Rescue

    64%
    3 Ratings

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Product Scalability

    9.1

    Rescue

    91%
    1 Rating

    SolarWinds Network Device Monitor

    N/A
    0 Ratings

    Likelihood to Recommend

    Rescue

    LogMeIn Rescue is well suited anytime remote access to one computer is needed. With file transfer and remote reboot capabilities, the solution allows for assistance from simple to complex server install scenarios. LogMeIn Rescue is not ideal for webinars or demonstration scenarios where multiple remote connections are required.
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    For a network admin or security team, NCM can be very useful in keeping config parameters standardized, this can mean anything from ensuring the timezone setting is standard to ensuring SNMP or logging is set up as you want it. The alerting is good if you want a record of findings for audit purposes so that you can show that you are monitoring configurations, you are alerting when a config goes out of compliance, and a ticket is created to drive remediation. Alternatively one can choose to automate remediation by running a configuration change script but that scares me so we never used it, this is a me-problem and not a tool problem. Where it falls down is in the data storage architecture as we had constant problems with our server running out of disk, this seems to be because it does a lot of basic monitoring of the devices along with storing many, many copies of the configurations. This may have been a user-side issue, though NCM runs under the Orion app which is where the storage issues come from I think.
    holt archer | TrustRadius Reviewer

    Pros

    Rescue

    • LogMeIn Rescue allows to see and access areas that are not available using Microsoft Teams.
    • LogMeIn Rescue allows to see and access areas that are not available using Zoom.
    • LogMeIn Rescue allows to quickly and easily obtain background information about a computer such as processes currently running, list of installed software, computer specs, etc.
    • LogMeIn Rescue provides a built-in secure file transfer client.
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    • Real time performance details and historical data.
    • View the specific nodes very easily and get the information.
    • NetPath features help to analyze traffic paths whether it is hosted on premised or cloud.
    • Customize alert and reporting tools to get performance information.
    Anonymous | TrustRadius Reviewer

    Cons

    Rescue

    • I wish there was a way to communicate via voice within the app, like Teams.
    • It would be nice if admins didn't have to log in every single time to get admin rights to the desktop.
    • Sometimes the remote console box does not close when the user disconnects.
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    • More security put into the product, the Orion hack was not good news.
    • More frequent releases to address small bugs rather than big releases that are rare.
    • More IPv6 related features to make it easier for people familiar with IPv4 to learn IPv6.
    • Ability to edit dashboards using JSON or another similar language.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Rescue

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SolarWinds Network Device Monitor

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Rescue

    Rescue 4.2
    Based on 16 answers
    There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
    Eric and Candace Strickler | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Usability

    Rescue

    Rescue 8.1
    Based on 18 answers
    LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
    Matt Van Winkle | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Rescue

    Rescue 9.1
    Based on 2 answers
    Log me in has never failed me
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Performance

    Rescue

    Rescue 9.1
    Based on 2 answers
    no complaints
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Rescue

    Rescue 7.9
    Based on 65 answers
    I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Rescue

    Rescue 6.4
    Based on 3 answers
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Michael Craven | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Rescue

    We find that LogMeIn Rescue is a much more stable platform with little or no UAC issues that may have caused problems with other similar products. When combined with the unattended installer, it provides a seamless support system, allowing us to work on systems remotely whether the user is available or not. As mentioned, it has become the trusted means of remote support across the organization.
    iain Stephen | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    MS is meant for windows monitoring and up/down for mostly everything else. Moved away from MS System Center. Now we have better visibility and management can get reports. The other teams have added Linux to Solarwinds and also see improvements in monitoring. Whether you use snmp (v3), wmi or some other credentials to connect to you system, Solarwinds will more than likely be able to manage and monitor it.
    Anonymous | TrustRadius Reviewer

    Scalability

    Rescue

    Rescue 9.1
    Based on 1 answer
    it's perfect
    Anonymous | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Rescue

    • It allows each tech to handle more issues with less time spent on travel.
    • It allows each customer to have immediate assistance to take care of the issue without having to pick up and bring the laptop in to the support center.
    • The cost savings of travel time alone adds up very quickly.
    Matt Ebert | TrustRadius Reviewer

    SolarWinds Network Device Monitor

    • Reduced site visits and recurring issues by 25 to 35%
    • Enables proactive warning, thereby reducing downtime caused by unforeseen issues
    • Provides a central panel for monitoring the entire network at a glance
    • Allows for SLA management thereby increasing accountability by 50%
    • Reduced time to repair by 35% as techs are more informed of root cause
    Jesse Bridgelal | TrustRadius Reviewer

    Screenshots

    SolarWinds Network Device Monitor

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