What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
331 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2234 Ratings

Rescue

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
331 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2234 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Highlights

LogMeIn Rescue and TeamViewer are both remote access tools. They both provide various levels of mobile remote access as well as other extended features. LogMeIn and TeamViewer are both used across company sizes. 

LogMeIn and TeamViewer vary in their target use cases. LogMeIn can be used to remotely support internal company or external customer users. TeamViewer is less commonly used for external support, and instead offers more robust features for IoT control, patch management, and video collaboration. 

Features

LogMeIn Rescue and TeamViewer each have robust features tailored to their respective use cases. 

LogMeIn emphasizes its utility for internal and external remote support alike. Towards this end, it offers a wide range of access and agent installation methods. This allows support personnel to tailor their access method to the device being accessed and the technical abilities of the end-user in question. LogMeIn also enables more brand customization and white labeling. This capability is crucial for instilling trust and ease of mind when remotely accessing customers’ devices. 

TeamViewer differentiates by supporting a wider range of use cases. In particular, the tool can be used to remotely access Internet of Things (IoT) devices, remotely install updates and patches, and lets end-users self-serve to remotely access their own devices when their devices are physically accessible. 

Limitations

LogMeIn Rescue and TeamViewer also have some limitations and drawbacks worth considering. 

LogMeIn is tailored to a more narrow set of use cases than TeamViewer. For instance, LogMeIn does not advertise support for IoT devices, and may not be ideal for routine update or patch management. Reviewers have also reported less-than-ideal user experiences as administrators. 

TeamViewer’s pricing model has been frequently criticized by reviewers. In particular, there are required upgrade costs in order to adopt new versions of the software. TeamViewer also doesn’t offer the same level of branding customization as LogMeIn, and is less reliable under weaker internet conditions. 

Pricing

LogMeIn Rescue is priced at $108.25/month/license, with $37.50/month/license for mobile support as an add-on.

TeamViewer offers 4 pricing plans. The Single User Business License, at $49/month, allows one user to initiate one device connection session at a time, caps managed devices at 200, and enables cross-platform access. The Multi-User Premium License, at $99/month, allows for up to 50 licensed users, 300 managed devices, customized device information and user access reporting, and multiple sessions. The Corporate License for teams, at $199/month, allows for up to 200 licensed users, 500 managed devices, 3 simultaneous sessions with the paid add-on option for more, and more advanced reporting options. 

Community Pulse

Feature Set Ratings

  • Rescue ranks higher in 1 feature set: Remote Administration

Remote Administration

8.4

Rescue

84%
8.2

TeamViewer

82%
Rescue ranks higher in 11/14 features

Screen sharing

9.1
91%
133 Ratings
9.0
90%
297 Ratings

File transfer

8.8
88%
124 Ratings
8.2
82%
281 Ratings

Instant message

8.2
82%
74 Ratings
7.8
78%
258 Ratings

Secure remote access with Smart Card authentication

9.0
90%
20 Ratings
8.0
80%
79 Ratings

Access to sleeping/powered-off computers

8.6
86%
32 Ratings
7.2
72%
194 Ratings

Over-the-Internet remote session

9.0
90%
133 Ratings
9.0
90%
292 Ratings

Initiate remote control from mobile

7.5
75%
35 Ratings
8.1
81%
238 Ratings

Remote management of servers & workstations

8.9
89%
55 Ratings
8.4
84%
251 Ratings

Remote Active Directory® management

8.9
89%
27 Ratings
8.6
86%
81 Ratings

Centralized management dashboard

7.4
74%
40 Ratings
7.8
78%
188 Ratings

Session record

8.4
84%
94 Ratings
8.0
80%
184 Ratings

Annotations

8.1
81%
36 Ratings
7.8
78%
91 Ratings

Monitoring and Alerts

7.9
79%
63 Ratings
8.2
82%
113 Ratings

Multi-platform remote control

8.5
85%
96 Ratings
8.4
84%
231 Ratings

Attribute Ratings

  • Rescue is rated higher in 1 area: Likelihood to Recommend
  • TeamViewer is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating, Configurability, Product Scalability

Likelihood to Recommend

8.4

Rescue

84%
153 Ratings
8.2

TeamViewer

82%
340 Ratings

Likelihood to Renew

6.5

Rescue

65%
17 Ratings
9.0

TeamViewer

90%
60 Ratings

Usability

8.2

Rescue

82%
18 Ratings
9.1

TeamViewer

91%
58 Ratings

Availability

9.1

Rescue

91%
2 Ratings
9.6

TeamViewer

96%
6 Ratings

Performance

9.1

Rescue

91%
2 Ratings
9.6

TeamViewer

96%
6 Ratings

Support Rating

7.9

Rescue

79%
65 Ratings
8.3

TeamViewer

83%
70 Ratings

In-Person Training

Rescue

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

Rescue

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

6.4

Rescue

64%
3 Ratings
10.0

TeamViewer

100%
14 Ratings

Configurability

8.2

Rescue

82%
1 Rating
9.6

TeamViewer

96%
3 Ratings

Ease of integration

Rescue

N/A
0 Ratings
6.9

TeamViewer

69%
3 Ratings

Product Scalability

9.1

Rescue

91%
1 Rating
9.6

TeamViewer

96%
4 Ratings

Vendor post-sale

Rescue

N/A
0 Ratings
6.4

TeamViewer

64%
4 Ratings

Vendor pre-sale

Rescue

N/A
0 Ratings
7.9

TeamViewer

79%
4 Ratings

Likelihood to Recommend

GoTo (formerly LogMeIn)

It is much more secure I feel. with other applications, our customers have expressed concerns with the ability of a technician to gain access to their computer at any time without consent. Although Logmein allows that ability with the unattended access setup it is not the default way to start a remote session, so the customer can feel more at ease knowing that we are not spying or can gain access without their expressed permission or desire.
Read full review

TeamViewer

I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
Read full review

Pros

GoTo (formerly LogMeIn)

  • LogMeIn Rescue allows to see and access areas that are not available using Microsoft Teams.
  • LogMeIn Rescue allows to see and access areas that are not available using Zoom.
  • LogMeIn Rescue allows to quickly and easily obtain background information about a computer such as processes currently running, list of installed software, computer specs, etc.
  • LogMeIn Rescue provides a built-in secure file transfer client.
Read full review

TeamViewer

  • Un-attended Remote Access control
  • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
  • Push Windows and Third-Party updates (depends on the version that you buy)
  • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
Read full review

Cons

GoTo (formerly LogMeIn)

  • It can be confusing getting some clients connected. The log-in page after clients input the PIN could be clearer. Clients get confused as to whether it is actually downloading or not.
  • Expand the length of time to successfully make the connection. The 5-minute time-out is not long enough for clients who either have slow internet or are not computer savvy.
  • Allow non-lead technicians to share the connection with someone else or another technician.
Read full review

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Read full review

Pricing Details

Rescue

Starting Price

Editions & Modules

Rescue editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    GoTo (formerly LogMeIn)

    There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
    Read full review

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Usability

    GoTo (formerly LogMeIn)

    LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
    Read full review

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Reliability and Availability

    GoTo (formerly LogMeIn)

    Log me in has never failed me
    Read full review

    TeamViewer

    No single outage till now.
    Read full review

    Performance

    GoTo (formerly LogMeIn)

    no complaints
    Read full review

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Support Rating

    GoTo (formerly LogMeIn)

    I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
    Read full review

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    Online Training

    GoTo (formerly LogMeIn)

    No answers on this topic

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Implementation Rating

    GoTo (formerly LogMeIn)

    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Read full review

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Alternatives Considered

    GoTo (formerly LogMeIn)

    We attempted to use Webex and Gotomeeting, but the value and the feature set that Logmein Rescue has is definitely worth the pricing. I believe Logmein Rescue can be improved upon UI-wise, but the actual functionality and licensing terms using recurring sessions vs. seats is a massive plus for them.
    Read full review

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Scalability

    GoTo (formerly LogMeIn)

    it's perfect
    Read full review

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Return on Investment

    GoTo (formerly LogMeIn)

    • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
    • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
    • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
    Read full review

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

    Screenshots

    Add comparison