LogMeIn Rescue by GoTo vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
LogMeIn Rescue by GoToTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
LogMeIn Rescue by GoToTeamViewer
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
LogMeIn Rescue by GoToTeamViewer
Considered Both Products
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
The software is very commercial and professional. TeamViewer is the big competition for LogMeIn Rescue, but they are more targeted on the home user wanting to get access to their home computer. Whereas LogMeIn Rescue targets this true remote support solution for companies that …
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue has a more feature-rich environment than TeamViewer and gives the user a better sense of security. It also gives us an easier ability to connect to a machine that is not set up with LogMeIn Pro to use with our LogMeIn Central network of computers. It's a nice …
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue is much more lightweight and aimed at the "help on the spot" style of support, whereas TeamViewer is more of a "help any time" model. Price-wise, LogMeIn Rescue is cheaper, and its capabilities are matched to its cost while still being very useful in situations …
Chose LogMeIn Rescue by GoTo
The two products are very similar; however, the layout of LogMeIn Rescue makes it a more user-friendly application. LogMeIn Rescue was a little more complex to get working through our firewall, which tells me it is a little more secure of an application. LogMeIn Rescue has a …
Chose LogMeIn Rescue by GoTo
I have used TeamViewer when a client was not able to connect via Rescue and already had TeamViewer installed on their system. I found it took longer to do the same things that I was able to do with Rescue.
Chose LogMeIn Rescue by GoTo
When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among …
Chose LogMeIn Rescue by GoTo
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system.
TeamViewer is good but with …
Chose LogMeIn Rescue by GoTo
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight
Chose LogMeIn Rescue by GoTo
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the …
Chose LogMeIn Rescue by GoTo
Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be …
Chose LogMeIn Rescue by GoTo
They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our …
Chose LogMeIn Rescue by GoTo
Pretty much identical to the GoTo products
Chose LogMeIn Rescue by GoTo
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
Chose LogMeIn Rescue by GoTo
Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors
Chose LogMeIn Rescue by GoTo
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
Chose LogMeIn Rescue by GoTo
Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it …
Chose LogMeIn Rescue by GoTo
Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license
Chose LogMeIn Rescue by GoTo
All of them provide the same sort of solutions. However, their customer service and the complexity of the features vary, and it was down to which one we found to be the easiest to set up and for our users to use without much support during the trial period. The price was also a …
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue stacks up against other alternatives for its wider range of hardware support, cloud storage, file sharing, and team collaboration. We selected LogMeIn Rescue for its enterprise-level security features.
Chose LogMeIn Rescue by GoTo
We find that LogMeIn Rescue is a much more stable platform with little or no UAC issues that may have caused problems with other similar products. When combined with the unattended installer, it provides a seamless support system, allowing us to work on systems remotely …
Chose LogMeIn Rescue by GoTo
In relation to other software, LogMeIn Rescue, I believe, is the most complete and with the greatest amount of functionality. This may or may not be an advantage. There are simpler free platforms that can fill the need for remote assistance.
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue is a more complete tool with lots of tools and possibilities. It is always a dedicated software that is more complete than the native software in other systems.
TeamViewer
Chose TeamViewer
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
Chose TeamViewer
We've tried a few other Remote login services. We've found that TeamViewer is the easiest for us to use as a team, but maybe more importantly, its easier for our customers to install in for an on demand meeting. Additionally, we've found that it's easier for us as a team to …
Chose TeamViewer
We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access.
Chose TeamViewer
Using Microsoft Teams for remote control of a user's computer does not allow for entering administrator credentials remotely and, therefore, cannot be used in our organization for installing or removing software. Also, it would require someone to physically be at the remote …
Chose TeamViewer
For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to …
Chose TeamViewer
LogMeIn did away with thier free accounts when they said the wouldnt. So, Teamviewer got to fill those shoes, and it has done so very well.
Chose TeamViewer
We use Dameware and Log me in rescue to fill in the gaps left by TeamViewer. you're better off getting Recuse for support
Chose TeamViewer
TeamViewer is simple but it also doesn't come with all the security that paid for services have to offer. We tend to use it for smaller projects and for our personal use. I have enjoyed ScreenConnect for its easy to use interface and the ability to copy/transfer files. I …
Chose TeamViewer
Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently.
Chose TeamViewer
We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as …
Chose TeamViewer
Team Viewer is one of the easiest and most powerful products that I have used for remote support, particularly the unattended support element to remotely access a machine without an end user. It is a market leader for a reason, it does what you need and so really it sells …
Chose TeamViewer
There are numerous remote access systems and software out there. For personal use, TeamViewer is an ideal option, as it is easy, powerful, and secure. Even with the high cost of business use, TeamViewer is still a great system, that is easier to use and more feature rich than …
Chose TeamViewer
I've used LogMeIn as well and I have to say that TeamViewer is by far the best product for remotely connecting to computers, period. It has the most robust feature set and can connect across multiple platforms with an ease that I don't find in many other products. LogMeIn is …
Chose TeamViewer
Teamviewer is just so much easier to use, and I can control the experience better and I know that features will work as intended. Other products I've used a while back lost me in their limitations/complexities/price models.
Chose TeamViewer
The speed connection of TeamViewer is only comparable with Windows Remote Desktop Connection, but we can only use RDC with fixed IPs, also it is the most consistent tool for wake-on-LAN tasks.
Chose TeamViewer
Teamviewer is the easiest solution when needing to talk a user through helping an IT professional get remote access to their computers. Most other programs have many more steps and complicated passwords that need to be shared before you can log in and help someone remotely. …
Chose TeamViewer
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.
Chose TeamViewer
Team Viewer is easier to use. Screen Connect offers a much better white label option. If your clients are going to have access to their remote computers as well, I recommend Screen Connect. If your team is the only one who needs access to remote computers, I recommend Team …
Chose TeamViewer
Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection.
Chose TeamViewer
I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be …
Chose TeamViewer
TeamViewer stacks up very well against its competition. It can handle the workload and provide the almost the same features as its competitors.
Chose TeamViewer
TeamViewer is similar and works as well as the others.
Top Pros
Top Cons
TrustRadius Insights
LogMeIn Rescue by GoToTeamViewer
Highlights

TrustRadius
Research Team Insight
Published

LogMeIn Rescue and TeamViewer are both remote access tools. They both provide various levels of mobile remote access as well as other extended features. LogMeIn and TeamViewer are both used across company sizes. 

LogMeIn and TeamViewer vary in their target use cases. LogMeIn can be used to remotely support internal company or external customer users. TeamViewer is less commonly used for external support, and instead offers more robust features for IoT control, patch management, and video collaboration. 

Features

LogMeIn Rescue and TeamViewer each have robust features tailored to their respective use cases. 

LogMeIn emphasizes its utility for internal and external remote support alike. Towards this end, it offers a wide range of access and agent installation methods. This allows support personnel to tailor their access method to the device being accessed and the technical abilities of the end-user in question. LogMeIn also enables more brand customization and white labeling. This capability is crucial for instilling trust and ease of mind when remotely accessing customers’ devices. 

TeamViewer differentiates by supporting a wider range of use cases. In particular, the tool can be used to remotely access Internet of Things (IoT) devices, remotely install updates and patches, and lets end-users self-serve to remotely access their own devices when their devices are physically accessible. 

Limitations

LogMeIn Rescue and TeamViewer also have some limitations and drawbacks worth considering. 

LogMeIn is tailored to a more narrow set of use cases than TeamViewer. For instance, LogMeIn does not advertise support for IoT devices, and may not be ideal for routine update or patch management. Reviewers have also reported less-than-ideal user experiences as administrators. 

TeamViewer’s pricing model has been frequently criticized by reviewers. In particular, there are required upgrade costs in order to adopt new versions of the software. TeamViewer also doesn’t offer the same level of branding customization as LogMeIn, and is less reliable under weaker internet conditions. 

Pricing

LogMeIn Rescue is priced at $108.25/month/license, with $37.50/month/license for mobile support as an add-on.

TeamViewer offers 4 pricing plans. The Single User Business License, at $49/month, allows one user to initiate one device connection session at a time, caps managed devices at 200, and enables cross-platform access. The Multi-User Premium License, at $99/month, allows for up to 50 licensed users, 300 managed devices, customized device information and user access reporting, and multiple sessions. The Corporate License for teams, at $199/month, allows for up to 200 licensed users, 500 managed devices, 3 simultaneous sessions with the paid add-on option for more, and more advanced reporting options. 

Features
LogMeIn Rescue by GoToTeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue by GoTo
7.2
168 Ratings
13% below category average
TeamViewer
8.2
433 Ratings
0% below category average
Screen sharing9.4163 Ratings9.2420 Ratings
File transfer8.0153 Ratings8.5403 Ratings
Instant message7.092 Ratings8.1370 Ratings
Secure remote access with Smart Card authentication8.327 Ratings7.9136 Ratings
Access to sleeping/powered-off computers3.342 Ratings7.1273 Ratings
Over-the-Internet remote session9.1163 Ratings8.9414 Ratings
Initiate remote control from mobile7.142 Ratings7.9331 Ratings
Remote management of servers & workstations5.470 Ratings8.7361 Ratings
Remote Active Directory® management8.432 Ratings9.979 Ratings
Centralized management dashboard6.551 Ratings7.9280 Ratings
Session record7.3116 Ratings8.3275 Ratings
Annotations6.043 Ratings7.088 Ratings
Monitoring and Alerts6.677 Ratings7.7205 Ratings
Multi-platform remote control7.7118 Ratings8.4330 Ratings
Best Alternatives
LogMeIn Rescue by GoToTeamViewer
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.3 out of 10
mRemoteNG
mRemoteNG
Score 9.3 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn Rescue by GoToTeamViewer
Likelihood to Recommend
8.7
(185 ratings)
8.4
(484 ratings)
Likelihood to Renew
9.0
(19 ratings)
9.7
(62 ratings)
Usability
8.9
(37 ratings)
9.3
(56 ratings)
Availability
9.1
(1 ratings)
9.1
(4 ratings)
Performance
9.1
(1 ratings)
9.1
(4 ratings)
Support Rating
8.0
(38 ratings)
9.2
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
9.0
(3 ratings)
8.4
(43 ratings)
Configurability
8.2
(1 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
9.1
(1 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
7.1
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.1
(4 ratings)
User Testimonials
LogMeIn Rescue by GoToTeamViewer
Likelihood to Recommend
GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Read full review
TeamViewer
It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
Read full review
Pros
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
TeamViewer
  • Allows remote login on to systems where the user doesn’t have to have their email established to open a link.
  • It uses the full monitor instead of a browser
  • File transfers are a breeze
  • Chat functionality works well too
  • Multiple sessions at once and viewing multiple monitors easily
Read full review
Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Read full review
TeamViewer
  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
TeamViewer
Always available if setup correctly.
Read full review
Performance
GoTo (formerly LogMeIn)
no complaints
Read full review
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
GoTo (formerly LogMeIn)
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
GoTo (formerly LogMeIn)
it's perfect
Read full review
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
TeamViewer
About 2 - 3 months
  • Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
  • Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
  • Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
Read full review
ScreenShots

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.