GoTo Resolve vs. Help Lightning
GoTo Resolve vs. Help Lightning
Product | Rating | Most Used By | Product Summary | Starting Price |
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GoTo Resolve | N/A | GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as… | $0 for 3 agents and unlimited endpoints | |
Help Lightning | Mid-Size Companies (51-1,000 employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $580 per user, per year |
GoTo Resolve | Help Lightning | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Prices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | We offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
More Pricing Information |
GoTo Resolve | Help Lightning | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Management Tasks |
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Remote Access |
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GoTo Resolve | Help Lightning | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | ConnectWise ScreenConnect Score 9.0 out of 10 |
Enterprises | No answers on this topic | Remote Desktop Manager Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GoTo Resolve | Help Lightning | |
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Likelihood to Recommend | 8.7 (94 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.7 (15 ratings) | - (0 ratings) |
Usability | 9.2 (75 ratings) | - (0 ratings) |
Availability | 8.9 (2 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.3 (6 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (4 ratings) | - (0 ratings) |
GoTo Resolve | Help Lightning | |
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Likelihood to Recommend | GoTo (formerly LogMeIn) | Help Lightning |
Pros | GoTo (formerly LogMeIn) | Help Lightning |
Cons | GoTo (formerly LogMeIn) | Help Lightning |
Likelihood to Renew | GoTo (formerly LogMeIn) | Help Lightning No answers on this topic |
Usability | GoTo (formerly LogMeIn) | Help Lightning No answers on this topic |
Reliability and Availability | GoTo (formerly LogMeIn) | Help Lightning No answers on this topic |
Performance | GoTo (formerly LogMeIn) | Help Lightning No answers on this topic |
Support Rating | GoTo (formerly LogMeIn) | Help Lightning No answers on this topic |
Implementation Rating | GoTo (formerly LogMeIn) | Help Lightning No answers on this topic |
Alternatives Considered | GoTo (formerly LogMeIn) | Help Lightning |
Return on Investment | GoTo (formerly LogMeIn) | Help Lightning |
ScreenShots | GoTo Resolve Screenshots | Help Lightning Screenshots |